Operator, Global Security Operations Centre

2 weeks ago

Chennai, India Sibylline Full time

**About Sibylline**

Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs through the provision of high-quality risk analysis, due diligence and consultancy services.

The firm provides an innovative, entrepreneurial and fast-growing working environment, offering employees ever greater exposure to high profile clients and challenges. Sibylline offers fantastic opportunities for career progression within a successful company, and we aim to help our employees to build their own personal profiles as well-regarded analysts within the broader industry.

Key attributes of Sibylline employees are:

- Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgement
- Excellent written and spoken English
- Clarity of thought and analytical flair
- Strong, demonstrable interest in security and intelligence
- The ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams
- Excellent attention to detail

**About the Role**

We are looking to hire a Global Security Operations Centre (SOC) Operator to join our team. A GSOC Operator is a hands-on position, working in a state-of-the-art purpose-built 24/7 GSOC. The GSOC Operator reports directly to a GSOC Supervisor. This role is an entry-level position in corporate security intelligence, with a developed career progression pathway in an expanding security consultancy.

This position will be responsible for monitoring physical security functions. Core functions include detecting and assessing threats, reporting incidents, and determining impacts on business operations, employees, and facilities. Situations monitored and actioned can result from technical failures, extreme weather, political instability, crime or terrorism.

**Duties and **Responsibilities**
- Provide excellent customer service and ensure timely response to incidents, alarms, notifications, and calls for service on their relevant shift.
- Maintain knowledge of the SOC specific standard operating procedures.
- Manage life-safety, alarm, communications, reporting, video management, and access control functions at designated locations.
- Investigate and respond to alarms promptly.
- Evaluate and process information received from all available sources, and respond with appropriate communication and dispatch procedures.
- Communicate security issues or emergencies by escalating information to department leadership, local law enforcement, emergency services, such as EMT, Fire Departments, etc.
- Participates regularly in security/safety training programs to stay current on critical SOC responsibilities and competencies inclusive of drills and table top exercises.

**Minimum Training and Qualifications**
- Relevant work experience in a field such as security, research, and analysis, investigations or customer service (college/university degree preferred).
- Ability to think critically.
- A quick learner with the ability to multi-task.
- Attentive, organized, and detail-oriented.
- Comfortable working in a fast-paced environment.
- A strong team player with the ability to independently work as needed.
- Excellent written and verbal communication skills.
- Strong customer service skills.
- Flexibility and ability to work on a designated shift pattern as part of a 24/7 operation, along with a willingness to assist the team with overtime as needed.

**Preferred Qualifications**
- College / University degree preferred.
- Previous Security Operations Centre (SOC) experience.

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