Customer Success Associate
3 weeks ago
**Customer success Associate-Sekel Technologies Pvt Ltd**
**Roles and Responsibilities**:
- **Build strong, long-term relationships with customers by staying in**
**constant communication and efficiently resolving issues with alternate**
**solutions tailored to individual needs**
- **Serve as a product, company and industry ambassador, keen on**
**educating prospects and customers on the capabilities of**
**product/features.**
- **Conduct weekly, quarterly and annual customer success reports to**
**ensure customers optimize our product/service, issues are resolved**
**proactively and customer goals are met.**
- **Evaluate risk management for each customer and proactively evade**
**dissatisfaction or lost business and ultimately drive retention**
**throughout the customer life cycle.**
- **Identify and prioritize product updates that reflect customer requests,**
**industry, market and competitor trends and report to key**
**stakeholders.**
- **Provide insight and relay the voice of customers with internal teams,**
**including Sales, Marketing, Product, Technical Support, Operations,**
**Finance and Engineering.**
**Qualification and Skill Requirement**:
- **Bachelor’s Degree or equivalent experience in Customer Success,**
**Customer Support, Sales, Business Development or Account**
**Management or related field.**
- **1-2 years in Customer Success, Consulting, Business Development,**
**Sales or related fields.**
- **Proven experience building strong customer relationships and**
**efficiently communicating internal and external voices.**
- **Excellent written, verbal, presentation and phone communication**
**skills, with the ability to adapt conversations for technical and non-**
**technical audiences.**
- **Ability to travel as needed.**
**Salary**: ₹400,000.00 - ₹500,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
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