CRM Executive
2 months ago
**Roles and Responsibilities**
- Responsible for all Pre & Post-sales correspondence with the customers, constantly monitoring collections norms and ensuring timely collection from customers.
- Ensure regular monitoring of project progress and keep clients updated on the same.
- Professionally receive the customer so as to enhance the showroom image.
- Ensure timeliness, completion, comprehensiveness, and accuracy of all documentation about Residential Sale.
- BE Monitor and Share customer satisfaction reports and trends
- Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call.
- Resolving customer complaints quickly and efficiently.
- Resolving customer complaints quickly and efficiently.
- Help in streamlining helpdesk operations and CREs, keep track of all customer and common area pending works and follow up with property manager till completion.
**Experience** - Minimum 1 year's of experience is required.
**Office Address**:
Nivom Realty
Shop No. 27, ground Floor, J 2 building, Wadala Truck Terminal, Sion, Mumbai, Maharashtra 400037
Opp. New cuff parade Wadala.
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹100,000.00 - ₹200,000.00 per year
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 9111666020
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