V&a Trainer

**Training & Quality**

**Location**
- Gurugram, India***

Job Title:
V&A Trainer

**Job Description**:
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations

**Key Responsibilities**:

- Support Front Line Recruitment Teams to assess the quality of new hires.
- Understanding needs, conducting refresher training in English - as per requirement
- Demonstrating innovation in training by incorporating the floor requirement into the curriculum.
- Maintaining Data and MIS as per the training BPMS / requirement
- Supports intra & inter function collaboration.
- Proactively implement best practices and add value across locations.
- Attend the TTT for any client requirements.
- Interfaces with customers as per requirement
- Conducts Need Analysis and shares feedback with the stakeholders.
- Meeting the monthly Conversion & Effectiveness targets
- Providing Feedback to the New Hires on Soft Skills and basic grammar
- Mentoring the New Trainers
- Participate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training team
- Analyze and report findings for Process Training batches.
- Conduct refreshers basis TNA, publish and execute for 100% closure every month.
- Meet the training requirements of the BU basis TNA.
- Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams.
- Track and report improvements

**Desired Skills**:

- CAT Score of 5.5 or higher
- Excellent communication skills (English & Hindi).
- Excellent facilitation and presentation skills
- Data handling / data interpretation and Data Management.
- Good people management and Interpersonal Skills.
- Good knowledge of computers and MS Office (Excel, Power point).
- Willing to work in a 24x7 shift environment.
- Analytical / Quantitative skills
- Planning and Decision making
- Ability to prioritize.
- Ability to meet deadlines.
- Multi-tasking
- Strong organizational and presentation skills
- Ability to work under pressure.
- Ability to drive initiatives to closure.
- Ability to deal with all levels of employees with different accents and dialects.
- OD experience will be an added advantage.
- Experience in the International Customer Service Process will be an added advantage.

**Disclaimer:

- **

**Location**:
IND Gurgaon Building 14 - 11F, Tower D

Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents