Communication Trainer I

5 months ago

Gurugram Haryana, India Webhelp Full time

**Training & Quality**

**Location**
- Gurugram, India***

Job Title:
Communication Trainer I

**Job Description**:
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

**Role and Key Responsibilities**:

- Manage retention during training.
- Consistent alignment with operations by auditing calls, understanding needs, conducting refreshers, training NHT batches - If required
- Demonstrate innovation in training by carrying floor requirement into classroom training.
- Maintain Data and MIS as per training BPMS / requirement.
- Support intra & inter function collaboration.
- Proactively share best practices across locations to add value.
- Contribute to process improvements and innovation in the training function.
- Attend TTT for any client requirements.
- Interface with customers as needed.
- Conduct Need analysis and share feedback with stakeholders
- Meet the monthly Conversion & Effectiveness targets.
- Provide Feedback to New Hires on V&A and Soft Skills
- Call monitoring as per requirement

**Key skills & knowledge**:

- Exposure of at least 2.5 years in V&A Training with a BPO - preferred.
- Good Facilitation, Presentation and content development skills
- Good Knowledge about computers and Excel.
- Excellent communication skills and good people management skills.
- Banking background - preferred.
- Data Handling / data interpretation
- Process Oriented, planning
- Ability to prioritize, meet deadlines & work under pressure.
- Good Time Management, Interpersonal skills and Teamwork.
- Should be ready to conduct refresher training, call monitoring, feedback session 85% of the time.

**Educational Qualification**: Graduation in any discipline

**Disclaimer:

- **

**Location**:
IND Gurgaon - Bld 14 IT SEZ Unit 1, 5th, 6th and 17th Flr

Language Requirements:
Time Type:
Full time
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