Associate - L2 Support
3 weeks ago
Banglore, Bangalore, Karnataka, India
- Department- Application Maintenance & Support- Job posted on- Oct 14, 2024- Employment type- Permanent**Responsibilities -**
1. Initial Level issue debugging.
2. Provide immediate Data fix for the issue at the database level.
3. Publishing MIS for weekly adoption/usage reports.
4. Publishing weekly Support MIS.
5. Weekly Trend analysis of Prod Support Issues along with Category.
6. Troubleshooting assistance for L1.
7. Triage Skills.
8. Logs Analysis & Troubleshooting skills.
9. API request & response understanding.
10. Testing & validation of production issues.
11. DB/Java intermediate debugging level
12. Can make the code changes if needed and provide data fixes.
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