Quality Executive

2 weeks ago


Mumbai, India Coppergate Consultants Pvt. Ltd. Full time

Job Code JC/2890

**Title Quality Executive**

**Process Insurance**

No. of Requirements 2

**Location Powai, Mumbai**

**Salary range 3 LPA to 4 LPA**

**Weekly off1st Saturday and All Sundays**

Education Graduate / Post Graduate

Shift Timings Day Shift 9:30 AM -6:30 PM

GenderMale/female

About Process

l Monitoring and evaluating call quality standards by studying inbound and outbound calls (recorded or side-by-side or barged), and conducting test calls to agents/service representatives on new products
l Assessing agent performance by measuring skills in use of scripts, product knowledge, sales and service abilitygreeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call
l Providing timely and accurate feedback to agents and conducting monthly help sessions, as required
l Evaluating existing customer interaction/ campaign approaches by rating effectiveness of agents/ service representatives, providing quality ratings, identifying training needs, and helping the Training Manager in developing training programs
l Evaluating overall process performance and identifying gaps by conducting root-cause analysis
l Conducting quality audits
l Maintaining and updating quality assurance policies and procedures
l Identifying and implementing improvement initiatives
l Strong communication & Presentation skills
l Well versed with Excel

**Requirement1 year Experience as a Quality Aanlyst into Health / Life InsuaranceRevlant Experience as mentioned above in process**

Transport Boundaries Central Line + Harbour Line only till KoparKhairane + Western Line Only Andheri & Goregaon.

Transport FacilityN/A

**AgeUpto 30 years**

USPGrowth, Good Salary, Day shiftRounds of interviewApptitude Test + HR round + Operations Round. (Face to Face)DocumentsEducational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving letters

**Salary**: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 3 years (preferred)

Work Location: One location



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