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Quality Executive
2 weeks ago
Job Code JC/2890
**Title Quality Executive**
**Process Insurance**
No. of Requirements 2
**Location Powai, Mumbai**
**Salary range 3 LPA to 4 LPA**
**Weekly off1st Saturday and All Sundays**
Education Graduate / Post Graduate
Shift Timings Day Shift 9:30 AM -6:30 PM
GenderMale/female
About Process
l Monitoring and evaluating call quality standards by studying inbound and outbound calls (recorded or side-by-side or barged), and conducting test calls to agents/service representatives on new products
l Assessing agent performance by measuring skills in use of scripts, product knowledge, sales and service abilitygreeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call
l Providing timely and accurate feedback to agents and conducting monthly help sessions, as required
l Evaluating existing customer interaction/ campaign approaches by rating effectiveness of agents/ service representatives, providing quality ratings, identifying training needs, and helping the Training Manager in developing training programs
l Evaluating overall process performance and identifying gaps by conducting root-cause analysis
l Conducting quality audits
l Maintaining and updating quality assurance policies and procedures
l Identifying and implementing improvement initiatives
l Strong communication & Presentation skills
l Well versed with Excel
**Requirement1 year Experience as a Quality Aanlyst into Health / Life InsuaranceRevlant Experience as mentioned above in process**
Transport Boundaries Central Line + Harbour Line only till KoparKhairane + Western Line Only Andheri & Goregaon.
Transport FacilityN/A
**AgeUpto 30 years**
USPGrowth, Good Salary, Day shiftRounds of interviewApptitude Test + HR round + Operations Round. (Face to Face)DocumentsEducational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving letters
**Salary**: ₹300,000.00 - ₹400,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 3 years (preferred)
Work Location: One location
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