Customer Relationship Executive

4 days ago

Bhiwadi, India Multi Speciality Extrusions Private Limited Full time

We are required:
**Customer Relationship Executive (Female)**

Educational Qualifications - Graduate

Work Experience Required - 2 to 3 years

Budgeted Monthly CTC (INR) - 15k to 20k

Expected Location - Khushkhera, Bhiwadi

She Having Good communication skills.

**Position Overview**:
As a Customer Relationship Executive, your primary responsibility is to ensure customer satisfaction and loyalty by providing excellent service and support. You will act as a key point of contact between the company and its customers, addressing their inquiries, resolving issues, and building strong relationships. Your goal is to enhance customer retention and promote the company's products or services through effective communication and personalized assistance.

**Key Responsibilities**:
Address customer concerns, complaints, and escalations professionally and promptly.
Identify and analyze customer needs to provide appropriate solutions or recommendations.
Collaborate with internal teams to resolve complex issues and ensure prompt resolution.
Maintain thorough and up-to-date customer records and interactions in the CRM system.

**Relationship Management**: Build and maintain strong relationships with customers, understanding their business requirements and expectations.
Proactively engage with customers to ensure satisfaction, gather feedback, and identify opportunities for improvement.
Follow up with customers to ensure problem resolution and ascertain their ongoing needs.
Provide personalized assistance and product/service recommendations based on customer preferences and requirements.
Identify opportunities for upselling or cross-selling additional products or services to existing customers.

**Communication and Collaboration**: Communicate effectively with customers, colleagues, and stakeholders, both verbally and in writing.
Collaborate with sales, marketing, and technical teams to deliver a unified and seamless customer experience.
Provide input and feedback to internal teams regarding customer preferences, trends, and issues.
Participate in team meetings, training sessions, and workshops to enhance product knowledge and customer service skills.

**Customer Feedback and Reporting**: Gather customer feedback and insights, and communicate them to the relevant departments for continuous improvement.
Prepare regular reports on customer interactions, feedback, and trends for management review.
Monitor and evaluate customer satisfaction metrics and key performance indicators (KPIs).
Propose and implement strategies to improve customer satisfaction, loyalty, and retention.

**Qualifications and Skills**:

- Bachelor's degree in business administration, marketing, or a related field (preferred).
- Proven experience in a customer-facing role, such as customer service representative or account executive.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to empathize with customers and deliver exceptional service.
- Proficiency in using CRM software and other customer support tools.
- Knowledge of sales and upselling techniques is a plus.
- Detail-oriented and highly organized.
- Ability to work independently and as part of a team.
- Flexibility to adapt to changing customer demands and priorities.

**Note**: The above job description outlines the key responsibilities and qualifications typically associated with the Customer Relationship Executive role. Actual job descriptions may vary depending on the specific company and industry.

**Kind Regards:

- **

Tarun Soni (HR)

Multi Speciality Extrusions Private Limited

Contact: +91 7849905934, 9050314107

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Bhiwadi, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 7849905934

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