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Customer Service Associate

4 months ago

Mohali, India Peridot Full time

Key Responsibilities:

- Resolve customer inquiries in a timely and professional manner
- Provide accurate information to customers and assist them with their concerns
- Handle customer complaints and escalate them to the appropriate department when necessary
- Maintain detailed and accurate records of customer interactions

**Requirements**:

- Any Graduate
- Exp in international calling
- Basic Technical Knowledge
- Strong verbal and written communication skills in English
- Ready to work in night shift
- Minimum of 2 years of experience in an international call center, specifically dialling for USA clients
- Strong Customer Service Orientation

Shift Timings:

- USA Shift (7pm-5 am)
- Food provided
- Working Days: 5 Days working with Saturday Sunday off
- Rounds of Interview
- HR Discussion
- Manager Round
- Ops Manager Round

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Paid sick time

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

**Speak with the employer**
+91 9910449693