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Client Support Tier 2

5 months ago

Thane, India Fiserv, Inc. Full time

Fuel relationship—IOCL is one of imp account and needs continuous tracking, execution ,partner mgmt., feedback, reporting etc.To drive IOCL project as per Business / Client expectations
- Governing and driving deployments, achieving targets is one of imp aspect of the position
- Team handling, driving team members performance, guiding team & ensuring business continuity in IOCL operation PAN India.
- Compliant call mgmt., sales force SR tracking and closing within required TAT.
- Partner governance for Stock mgmt., Deployments TAT, Partner AUDIT is one of imp task of the position.
- Keeping Key merchant relationship ensuring Merchant satisfaction with service response and service quality.
- Heading overall operation IOCL in all clusters be available for all internal stake holders, external stake holders suffice their query and ensure business / service excellence in the cluster.