Avp - Service Deliver
2 weeks ago
**Job Summary**
- Experience:
10 - 15 Years
Location:
Mumbai
- Designation:
AVP - Service Deliver
Degree:
MBA
- Educational Level:
Graduate/Bachelors
Industrial Type:
Other
Functional Area:
Other
Key Skills:
Service
Job Post Date:
Friday, November 3, 2023
**Company Description**
- Our Client is a 13 years old Accel funded with Over 1000+ Employees & 8+ Million Customers. Its a profitable company in the consumer electronic protection space. They are India’s leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. They cover all electronic devices and home appliances. Their plans are widely available across retail stores and online marketplaces.They have a team of passionate entrepreneurs who want to change the way post sales service is delivered to the customer
- make it more efficient, intelligent and delightful. They work with some of the largest retailers in India. They run services across every pin code in India and are one of the top 3 players in their space. They are head-quartered in Mumbai and have Pan India presence.
- Roles and Responsibilities:
- Service Delivery
- Creating and continuously evolving the Laptop/Mobile repair Strategy to maximize customer delight and value add to the organization
- Screening, selection and appointment of Service partners across India for Laptop/Mobile
- Monitoring and driving the performance of Service centres as per agreed SLAs.
- Drive cost optimization in repair operations to industry best in class levels
- Drive Service KPIs:
- NPS
- Repair TAT
- SDR ( Same day repair )
- Parts per repair
- Repair quality
- Reconciliation of defective spare parts
- Planning and managing budgets to ensure the assigned resources are utilized effectively and costs are kept within budget
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