Bom

3 months ago

Noida Uttar Pradesh, India Wipro Limited Full time

Noida, India
- DOP
- 3106925

**Role Purpose**
- The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team._

**Do**

**Ensure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting**
- Acknowledge client cases as per the SLA’s defined in the contract _
- Access client tool and log all incoming client cases accurately on the internal tool as per contract _
- Accurately document all pertinent case information such as case number, case type, etc. of daily cases received _
- Follow standard processes and procedures to track and prioritize all client cases_
- Accurately update the internal tool with daily cases and forward the same to respective agents and QAs_
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in effective case logging and prioritization _
- Maintain and timely update internal tool for agents to speed up response time_
- Identify red flags and escalate serious client issues to Team leader in cases of non-compliance and untimely resolution_
- Ensure all client information, disclosures and regulatory changes are given to agents and QA’s on a regular basis_
- Monitor compliance with service agreements to avoid legal challenges _
- Share recorded case logs and status reports with clients and supervisors on a daily basis_

**Deliver excellent customer service through effective understanding of client tool, accurate case logging and prioritization as per regulatory guidelines**
- Serve as the primary point of contact for accessing cases pertaining to a specific client using designated client tool_
- Develop deep understanding and use of client tool to effectively perform day today duties_
- Access client tool and acknowledge to the client the receipt of the cases as per the SLA’s defined in the contract _
- Accurately document all pertinent case information such as case number, case type, etc. on a daily basis for all cases received_
- Prioritize cases on the levels of urgency and complexity as per the regulatory guidelines defines by the client _
- Accurately extract case information and create an excel listing cases along with relevant information pertaining to the cases_
- Maintain logs and records of all client cases as per the standard procedures and guidelines_
- Collaborate with client and undergo trainings on any new regulatory guidelines for a particular client process and implement the same on all cases_

**Ensure allocation and resolution of client cases as per the defined SLAs by accurately updating internal tools, training sessions on new regulations and regular reporting**
- Ensure allocation of cases to agents and QAs by accurately recording all client cases on the designated internal tracking software _
- Maintain tracker of all cases received along with the allocation information for reporting purposes _
- Ensure all client cases are resolved as per the defined SLA’s and regulatory guidelines defined by the client_
- Maintain and share the resolution status report with supervisor and client on a daily basis_
- Share the hourly productivity update report with supervisors and clients on a daily basis_
- Undertake client training on specific tool features and/or any other regulatory changes introduced by client/govt. _
- Conduct training sessions for agents and QA ensuring the regulatory changes have been effectively communicated to all agents and QAs_
- Ensure new regulatory guidelines are implemented all client processes to avoid penalties and non-compliance_
- Liaise between the client and internal teams on escalations of serious issues and unique queries_
- Follow up with agents and QAs to record feedback and ensure compliance to contract SLA’s and regulations_
- Interact and engage with the client and internal stakeholders to communicate and update progress against a particular case_

**Build capability to ensure operational excellence and maintain superior customer service levels for the existing client**
- Undertake trainings to stay current with any new features, changes and updates on client tool _
- Enroll in product specific and any other trainings per client requirements/recommendations_
- Conduct training sessions for Agents and QAs on any new regulatory guideline that needs to be applied to any process urgently _
- Identifying and document most common problems and recommend appropriate changes to the team leader_
- Updates job knowledge by participating in self learning opportunities and maintaining personal networks_

**Stakeholder Interaction**

***

**Stakeholder Type**

**Stakeholder Identification**

**Purpose of Interaction**

**Internal**

Team Leaders

Process Improvements, Reporting

Agents & Q

  • Bom

    6 months ago

    Noida, Uttar Pradesh, India Wipro Limited Full time

    Noida, India - DOP - 3070520 **Job Description**: - The Benefits Operations Manager (BOM), is accountable for managing operational performance for assigned client(s). This includes meeting and exceeding contractual performance standards and defined operational measures. The BOM is responsible for making sure that all ongoing work is delivered on-time and...

  • Bom

    6 months ago

    Noida, Uttar Pradesh, India Wipro Limited Full time

    Noida, India - DOP - 3066006 **Job Description**: - The Benefits Operations Manager (BOM), is accountable for managing operational performance for assigned client(s). This includes meeting and exceeding contractual performance standards and defined operational measures. The BOM is responsible for making sure that all ongoing work is delivered on-time and...

  • Bom

    7 months ago

    Noida, Uttar Pradesh, India Wipro Limited Full time

    Noida, India - DOP - 3074916 **Job Description**: - The Benefits Operations Manager (BOM), is accountable for managing operational performance for assigned client(s). This includes meeting and exceeding contractual performance standards and defined operational measures. The BOM is responsible for making sure that all ongoing work is delivered on-time and...

  • Bom-defined Benefits

    6 months ago

    Noida, Uttar Pradesh, India Wipro Limited Full time

    Noida, India - DOP - 3070519 **Job Description**: - The Benefits Operations Manager (BOM), is accountable for managing operational performance for assigned client(s). This includes meeting and exceeding contractual performance standards and defined operational measures. The BOM is responsible for making sure that all ongoing work is delivered on-time and...

  • Bom

    6 months ago

    Noida, India Wipro Limited Full time

    Noida, India - DOP - 3057381 **Job Description**: - The Benefits Operations Manager (BOM), is accountable for managing operational performance for assigned client(s). This includes meeting and exceeding contractual performance standards and defined operational measures. The BOM is responsible for making sure that all ongoing work is delivered on-time and...

  • Bom

    6 months ago

    Noida, India Wipro Limited Full time

    Noida, India - DOP - 3057602 **Job Description**: **Role Purpose** The Benefits Operations Manager (BOM), is accountable for managing operational performance for assigned client(s). This includes meeting and exceeding contractual performance standards and defined operational measures. The BOM is responsible for making sure that all ongoing work is...

  • Bom

    7 months ago

    Noida, India Wipro Limited Full time

    Noida, India - DOP - 3061137 **Job Description**: The Benefits Operations Manager (BOM), is accountable for managing operational performance for assigned client(s). This includes meeting and exceeding contractual performance standards and defined operational measures. The BOM is responsible for making sure that all ongoing work is delivered on-time and with...

  • Bom

    6 months ago

    Noida, Uttar Pradesh, India Wipro Limited Full time

    Noida, India - DOP - 3070522 **Role Purpose** - The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team._ **Do** - **Ensure operational...

  • Furniture Product Designer

    6 months ago

    Noida, Uttar Pradesh, India Delite Kom Limited Full time

    **Furniture PRODUCT Designer** **Responsibilities**: Utilize _**AutoCAD and SolidWorks**_ to create detailed technical drawings for products. Design products efficiently using CAD software, ensuring accuracy and feasibility. - **Generate bill of materials (BOM) for products.**_ Estimate product costs and provide input on cost-saving measures. Good to...

  • Designer Autocad Civil

    7 months ago

    Noida, Uttar Pradesh, India CORE MINDS TECH SOLUTIONS Full time

    Position - Autocad 2D & 3D Designer Location - Noida Salary - 40000/ Month Education - Any Graduate Exp - 5+years Industry - Manufacturing Skills - Autocad 2D & 3D, BOM preparation, GA drawing, planning, design, and management of various infrastructure projects

  • Furniture Designer

    6 months ago

    Noida, Uttar Pradesh, India Delite Kom Limited Full time

    **Furniture Designer** **Responsibilities**: Utilize AutoCAD and SolidWorks to create detailed technical drawings for products. Design products efficiently using CAD software, ensuring accuracy and feasibility. Generate bill of materials (BOM) for products. Collaborate with other departments to ensure seamless coordination and product...

  • PCB Designer

    6 months ago

    Noida, Uttar Pradesh, India TechSB India Private Limited Full time

    Responsibilities: Design and develop PCB layouts for new and existing products, ensuring optimal performance and reliability. Collaborate with the engineering team to translate schematic designs into high-quality PCB layouts. Perform detailed layout work including component placement, routing, and design rule checking. Utilize Altium Designer software to...

  • Merchandiser

    6 months ago

    Noida, Uttar Pradesh, India Taurus Clothing Company Full time

    **Job Title: Merchandiser Women's Wear** **Experience: 4+ years** **Location: Noida** **Job Summary**: As a Merchandiser for Women's Wear, you will play a crucial role in overseeing the entire product lifecycle, from development to production and delivery. You will work closely with buyers and suppliers to ensure our collections meet customer needs and...

  • Merchandiser

    6 months ago

    Noida, Uttar Pradesh, India Taurus Clothing Company Full time

    **Job Title: Merchandiser Women's Wear** **Experience: 4+ years (Preferred from Buying House)** **Location: Noida** **Job Summary**: As a Merchandiser for Women's Wear, you will play a crucial role in overseeing the entire product lifecycle, from development to production and delivery. You will work closely with buyers and suppliers to ensure our...

  • Solution Architect

    6 months ago

    Noida, Uttar Pradesh, India HCL Technologies Full time

    **SOLUTION ARCHITECT**: - Noida - 7-12 Years - INDIA **Job Description (Posting).** - This role is required to: Coordinate & Lead Technical discussions with IT Executives, IT SMEs, and End Users during (as appropriate): o Solution Defense & Business Case Presentationso Tool Capability and Enhancement Demoso Due Diligence, Planning & Designo Security...

  • Am-finops

    3 months ago

    Noida, Uttar Pradesh, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • ERP Executive

    7 months ago

    Noida, Uttar Pradesh, India FashionC Overseas Exports Pvt Ltd Full time

    **Main Requirement**: Production entry, merchandising entry like making BOMs, master making and order entering. **Role & responsibilities** - Immediate openings for Experienced ERP/IT Professionals to Implement ERP, Support, & Train End Users on End-to-End ERP Solution. - Garment Manufacturing & Export Industry Background Essential. - VisualGEMS ERP...

  • Supply Chain Executive

    7 months ago

    Noida, Uttar Pradesh, India Manav Management Group Full time

    Experience: Supply chain management, Purchase order processing, Inventory Management, Stock Reco, Vendor Reco, ERP process flow, Data analysis ERP exposure required Qualification: Any Graduate Roles & Responsibilities: - Managing Procurement to Receive Process. - Handle stock inventory and do the audit on daily basis. - Will be handling multiple projects...

  • Sr. R&d Executive- Flexible Packaging Industry

    6 months ago

    Noida, Uttar Pradesh, India Nexus Corporate Solution Pvt. ltd. Full time

    Greetings from Nexus We are urgently looking for "**R&D Executive**" for one of the leading **Flexible Packaging **Industry. **Location** **-** Greater Noida, **Experience - 4-8 Years** **Roles and Responsibilities** - Innovator analysis of market pack or Innovator pack for Large & Small Volumes. - Packaging strategy/configuration proposal for...

  • Conveyor Designer

    3 months ago

    Noida, Uttar Pradesh, India Jaytex International Full time

    *Key Responsibilities:* - Design and develop conveyor systems based on project requirements. - Create detailed 2D and 3D models using *SolidWorks* and *AutoCAD*. - Collaborate with engineers and project managers to refine and improve designs. - Conduct technical reviews to ensure design feasibility, functionality, and safety standards. - Prepare and update...