Bom-defined Benefits

2 weeks ago

Noida Uttar Pradesh, India Wipro Limited Full time

Noida, India
- DOP
- 3070519

**Job Description**:

- The Benefits Operations Manager (BOM), is accountable for managing operational performance for assigned client(s). This includes meeting and exceeding contractual performance standards and defined operational measures. The BOM is responsible for making sure that all ongoing work is delivered on-time and with quality to plan sponsors and plan participants. The BOM is accountable for identifying process improvements, building efficiencies in client operations, effective project planning and capacity & resource management. The BOM is a contact for the client, Third-Party Administrators, as well as all internal Shared Services that impact ongoing operation
- Roles & Responsibilities

Work Location
GGN Building 2, Candor Techspace, IT/ITES,SEZ, Tikri, Sector-48, Gurgaon - 122001, Haryana
- Noida
- Tower - A, Plot No - 6, Tech Boulevard Park, Sector -127, Noida - 201301, Uttar Pradesh

Roles & Responsibilities:

- Stay current with Industry developments in respective domain, and share with CDG and Benefits colleagues
- Active participation in client renewal meetings and data collection projects at bidding stage
- Assign and manage BOA work, including workload distribution, track status of outstanding work, ensure SLA metrics are met/ exceeded, identify training opportunities, review and approve SOPs, identify activities for transition to OCP/ Shared Service
- Establish strong client relationships to support and facilitate tough client conversations with acceptable client outcomes
- Identify growth areas for BOAs and provide opportunities in those areas
- Identify cross-training opportunities and implement cross-training action plan
- Establish strong client relationships to support and facilitate tough client conversations with acceptable client outcomes
- Develop and deliver client-specific operational training and support domain related training
- Be a good team player and coach in order to create a healthy environment of trust amongst the team.

Qualifications:
**Qualifications**:

- Graduate (except BE/ BTech/ MCA/ regular MBA
- Good Communication Skill
- 6-8 years’ experience in US Benefits Domain and Benefits Administration

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

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