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Customer Care Executive

1 month ago

Gurgaon, India Versetal Full time

**Position: Helpdesk Support**

**Experience: 1 - 3 years**

**Location: Gurugram**

**Shift: 24*7 support**
- Responsible for assuring users are provided efficient and timely first and second level
- support on a 24x7 basis.
- Remains on-call during peak off-hours to respond to support service issues.
- A minimum of 1 year support services experience in Help Desk and/or Customer Support operations.
- Ability to coordinate multiple tasks, status actions items, respond to changing priorities, and react to short deadlines.
- Creating and maintaining user self-help documentation and procedural documentation.
- Experience working in a team-oriented, collaborative environment.
- Excellent customer service, written and oral skills.
- Self-motivated and goal driven, with the ability to multitask and to effectively prioritize and execute tasks in a fast-paced environment.

**Salary**: Up to ₹400,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

Work Location: In person