Applications Support

2 weeks ago

Bengaluru, India JPMorgan Chase Bank, N.A. Full time

As a part of a team you will be responsible for the provision of day to day production support for the ServiceNow platform. ServiceNow is an enterprise wide platform used by all Lines of Business, providing digital workflows to enable key operational processes and capabilities. As part of the global follow-the-sun support capability you will work closely with users and technology teams to ensure stability, performance and resiliency objectives for the platform are met and show continuous improvement.

**Job responsibilities**
- Support and aid in the day to day management of our Production instance of ServiceNow
- Install/upgrade/manage APIs for the various systems that interact with ServiceNow
- Troubleshoot complex code issues and suggest or provide solutions. Automate, monitor and maintenance of systems in a distributed, enterprise environment
- Ensure environment performance, reliability and availability. Exploring new technologies to optimize the delivery and reliability of automation
- Interfacing with internal customers, inputting into technical solutions, advising on best practice and validating new implementations
- Developing and promoting standard operating procedures and creating processes and tooling for operation efficiency and p rovide rota'd off hours support as part of the team on-call rotation

**Required qualifications, capabilities, and skills**
- Knowledge of the ServiceNow platform; ServiceNow Certified System Administrator is preferred but not essential.
- Experience of production management monitoring tools - e.g. Splunk, Grafana, APICA, etc.
- Experience with web front end development frameworks such as JavaScript, JQuery, etc.
- Able to prioritize and manage workload and communicate issues clearly. Strong sense of ownership and pride in the work you do - taking accountability for the accuracy and completeness of assigned work and results
- Strong analytical and problem-solving skills

**Preferred qualifications, capabilities, and skills**
- Effective verbal and written communication skills. Strong improvement mindset
- Ability to work in a fast-paced team environment, balancing competing priorities/tasks
- Ability to learn new technologies or technology concepts quickly
- Demonstrates a client-focused and team-oriented mindset - able to work effectively in a collaborative, team-oriented environment

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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