Customer Care Executive
3 weeks ago
**Job Opening**: Customer Care Executive
**Location**: Jaipur, Rajasthan
**Key Responsibilities**:
- Monitor and ensure timely reverse pickups and smooth parcel deliveries.
- Coordinate with courier partners to address any logistics challenges or escalate issues as needed.
- Process customer refunds promptly and accurately.
- Maintain a high level of customer satisfaction by providing professional and empathetic support.
- Keep accurate records of customer interactions, transactions, and feedback.
- Continuously improve customer service processes and procedures.
**Qualifications**:
- Excellent communication and interpersonal skills, with the ability to engage effectively with customers.
- Strong problem-solving skills and the ability to handle challenging situations with patience and professionalism.
- Attention to detail and strong organizational skills.
- Experience in customer service, logistics, or a related field is preferred.
- Ability to work independently and as part of a team.
**Benefits**:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and customer-focused environment.
- Professional growth and development opportunities.
- A supportive and collaborative team culture.
**Salary**: ₹9,184.13 - ₹12,000.00 per month
Schedule:
- Fixed shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 9116660540
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