Am - Information & Technology

2 months ago


Mumbai, India Riverforest Connections Full time

**Responsibilities
**Direct Responsibilities**
- Work closely with the Front Office users and the Operations users
- Work effectively thru good interpersonal and communications skills with representatives of a diverse range of departments located in various locations (FO, MO, IT).
- Identify, resolve and report issues of IT platform to the concern team and users.
- Maintain a very good/detailed understanding of Trading platforms and Trade workflow, FO, MO and BO systems and interfaces as appropriate, Front to Back operational processes
- Work closely with other IT groups (vendors, IT Development, IT Infrastructure):

To ensure IT environment availability,
- To track that business requirements related to IT are fulfill,
- To reactively manage any IT issue or traders requirements with accurate reporting to the line manager and concerned teams.
- To document the overall support activity.
- To perform the BOD/EOD checks, support scenarios, create, and maintain support best practices.
- When appropriate, manage and/or coach more junior staffs.
- Maintain record of system changes, IT incidents/problems, and information to be shared within the team.
- Understand and observe compliance rules, including IT employee code of conduct.
- Ensure IT Security recommendations are implemented by IT.
- Pro-actively report potential security risks or breaches.
- Report any issues to the line manager in a timely manner.

**Qualifications
**Technical & Behavioral Competencies**

***
**Technical**
- Indian Capital market knowledge for NSE/BSE
- UNIX basic knowledge
- Windows 2012/2016 knowledge
- Support skills on troubleshooting Software/Hardware issues
- Networking and TCP/IP knowledge
- IT Process knowledge of SDLC
- Incident management knowledge - ITIL process
- NOTIS/NCMS installation and Operational knowledge
- BOLT/NEAT installation and Operational knowledge
- Bloomberg knowledge.
- Audit IT knowledge (NSE / BSE yearly audit)

**Behavioral**
- Excellent problem-solving skills.
- Excellent communications and interpersonal skills.
- Professional appearance and organized approach.
- Reliable and can work under stress at times.
- Structured approach.
- Able to commit for long period.

**Specific Qualifications**

***
- 5 to 10 years’ experience in capital markets area and mainly in the institutional broking business (FII broker)
- Experience in interacting with Front Office Traders & Business Users.
- Experience in Exchange certification of Algo, DMA, SOR, CTCL
- Experience with vendor systems like Dolphin, Protector, Omnesys, TCS BaNCS, Greeksoft and global FO systems

**Skills Required**:
IT;Technical Support;Information & Technology;Trade Support

**Location**

Mumbai

**Years Of Experience**

3 to 8 Years


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