Customer Relationship Executive

2 months ago


Ludhiana, India Nano Tech Chemical Brothers Pvt Ltd Full time

Primary Tasks & Activities:
**Accurate recording of Customer Orders.**
- Check material availability in IMS Stock Report and confirmation with the store.
- If material is not available contact purchase to find out expected date of availability

**Timely shipment of material to customers.**
- Send confirmation call / mail to customer about status of material (available / expected time of availability).
- Update customers about material availability status on a daily basis.
- Obtain approval for shipment from Sales Head / CEO to proceed for invoicing.
- Prepare a Daily shipment plan and inform the invoicing team to raise invoice, Check the invoice, and confirm to invoicing team for processing shipment.

**Timely communication of Order Status to customers.**
- Prepare & send a proforma invoice in case of orders where the customer is on advance payment terms.
- Obtain dispatch details from Warehouse and inform Customer (including Transporter / courier details)
- Track delivery status and inform customers on a daily basis.
- Confirm delivery with Customer.

**Promptly resolving Customer Complaints.**
- Resolving Customer complaints - Material not received on time, leakage, material short. Advising accounts to issue Credit Note where required.

**Updating Customers Master Data**
- Complete KYC of new customers - Customer contact, Billing details, gst details etc in coordination with sales
- Carry out weekly validation of Customer Master Data - cross check data filled by Sales Coordinator and update missing details or changes.
- Check details of any travel advances pending against the sales person - inform Sales Head / CEO.
- Update Accounts Receivable, Receivable Data

**Qualifications & Experience**:

- Graduate with 1-3 years of experience in Logistics or Customer Relationship. B Com / BBA/BA would be preferred.
- Experience of working in the chemical / paints industry will be an advantage

**Skills Required**:
MS-Excel,Tally ERP

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Morning shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7009985369
Application Deadline: 23/07/2023
Expected Start Date: 17/07/2023



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