Customer Relationship Executive
2 weeks ago
_ **SABH KUCH FINANCIAL SOLUTIONS**_
- **(A Lendig & Financial Institution Of Used Auto, Car Loan, Business Loan, Property Purchasing ,Construction Loan, Mortgage Loan, Having Other Facilities Of Finance At Variable Rates Or Intrests ) **_
Roles & Responsibility Of CRE (Customer Relationship Executive ) Or Right Hand Of Company
- Implement processes for consistent team handling of customer complaints
- Analyzes and reports performance data on customer escalation trends and business improvement plans
- Proactively identifies issues and implements plans to resolve them
- Partners with cross-functional leaders to isolate and resolve systemic issues based on customer and employee feedback
- Recommends new approaches and policy changes to decrease customer escalations and improve customer experience
- Provides customer experience leadership with regard to all facets of operations analysis, performance management, and people leadership
- Prepares, analyzes, and manages the effectiveness of the ECR team through statistical analysis of activity
- Plans, develops, and administers customer service improvement programs in alignment with company objectives
- Implements company policy, procedures, standards, and goals
- Conducts regular meetings with ECR Supervisors and Professionals to maintain two-way communication and achievement of departmental objectives
**E-Mail
Contact No -919888483200 (CEO)
Mr Paras Bhalla
**Job Types**: Full-time, Fresher
**Salary**: ₹10,500.00 - ₹27,000.00 per month
**Benefits**:
- Flexible schedule
Schedule:
- Day shift
- Fixed shift
- Monday to Friday
- Morning shift
Supplemental pay types:
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- Field sales: 2 years (required)
- Customer service: 2 years (required)
- Management: 1 year (required)
**Language**:
- English, Hindi, Punjabi (required)
License/Certification:
- Driving Licence (required)
Shift availability:
- Day Shift (required)
Ability to Commute:
- Jodhewal, Ludhiana, Punjab (required)
Ability to Relocate:
- Jodhewal, Ludhiana, Punjab: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9888483200
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