Operations Associate

1 month ago

Connaught Place Delhi Delhi, India TravClan Full time

**About us**:We are B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide. We enable travel agents to book flights, hotels & holidays conveniently and we provide comprehensive end-to-end on-ground travel services. **We do over INR 1000 crore+ GMV (sales) and are growing rapidly.**

Our strong business model and focus on delivering excellent customer experience has facilitated our sustainable growth funded by internal cashflows. **To fuel innovation and growth, we have raised USD 5.5mn+ funds from marquee global investors**

**Profile Overview**:
**Operations Associate (Rotational Day and Night Shift) **at TravClan is a key role that focuses on managing end-to-end booking and related operations across products while ensuring customer delight and timely deliverables during late/ night hours. Handling on-ground operations, increasing GMV & processing bookings on time are some of the high priority activities undertaken in Operations.

**Growth Prospects**:

- **Annual CTC -** **₹ 4.8 to 6 LPA**:

- **ESOPs** + promotions + aggressive growth prospects
- **Fast Appraisal** - Despite Covid, we had appraisals in 6 months in Jan & July 2020
- **Aggressive Hikes - ** In May 2021 - Avg Hike was 35%

Growth PathGM/Director35-50 LPAHead18-35 LPAManager10-18 LPAAssociate5-10 LPA

**Whats on Offer**:

- **Work with a young & passionate team** to excel and make an impact
- **Work directly with the founders**:

- **Fast Career Growth** with fast appraisals and fast salary increase
- Super **passionate team** with deep conviction which has stayed together during covid.
- Very **high ownership **role in a fast paced environment
- **Great Culture **-> No hierarchy / politics nonsense guaranteed

**Our founding team**:
The founding team has aced their respective leadership roles at successful internet startups in India, which are as follows:

- **Ashish
- Cofounder**, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.
- **Arun
- Cofounder**, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore.
- **Chirag
- Cofounder**, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.

**What do we value?**
- **We are a team of believers**. At the same time, we are constantly learning and growing. We are on an audacious mission and a rock-solid belief we can get there.
- **We dream big, yet we start small and start quickly. **We are not deterred by the
- extra effort needed to relentlessly execute, iterate, execute to realize our dreams.
- **We are a team of differentiated and ambitious individuals**, united by a common goal. We are a single team, where every member is important.
- **We believe flexibility in roles and freedom to execute ideas **are the two foundation values for aggressive growth.
- **We constantly protect and evolve our culture**. As a super energetic and experienced team, we want to enjoy our time together.

**What we are looking for: Roles & Responsibilities**:

- Completing all bookings and flight/hotel/packages operations-related work including cancellations, refunds, etc
- Coordination with suppliers to ensure timely revert on quotes and booking details such as vouchers, confirmations etc
- Coordinate with customers and vendors to ensure timely delivery
- Manage feedback and escalations from customers and vendors.
- Ensure customer delight.
- Demonstrate multitasking abilities
- Has prior experience / is comfortable working in working Night Shifts
- Ethical, hardworking, and 'passionate about startups' mindset
- Excellent structured problem-solving ability
- Good understanding of different business verticals
- Disciplined & Process Oriented
- Presence of Mind
- Willing to learn more

**Check if you fit in the role-You Must-**
- Be Customer-Centric
- Enjoy speaking to clients on call
- Have high ownership to complete your work
- Be good at negotiating with suppliers

**You Can-**
- Improve business acumen
- Improve negotiation skills

**You Want to-**
- Improve business acumen
- Improve negotiation skills

**This role is not ideal for someone who is-**
- not comfortable with **tight timelines/targets**:

- not **disciplined to sit and work**:

- not **good at resolving customer queries or escalations**:

- not comfortable with **long working hours i.e. 10 - 12 hours daily**:

- not excited about **working on Saturdays (6 days a week)**

**The Recruitment Process**:
**1. Aptitude Test**:The first step of the recruitment process is a basic 50-minute aptitude test.

**2.Group Discussion**: If you clear the Aptitude Test, the second step of the recruitment process would be a 20-30 minutes group discussion round.

**Important Points**:

- Office Location - Connaught Place, Delhi. Day shift will be from the office whereas the night shift will be work from home.
- Alternate months day and night shift
- Work Timings - 9.30 till work gets over. You are considering joining a startup. Building anything of value takes time.

  • Back Office Associate for Tender Filing On Gem

    4 months ago

    Connaught Place, Delhi, Delhi, India Setlite Engineers Ltd Full time

    **Job Title: Back Office Associate for Tender filing on GeM Portal** We are seeking a highly skilled and experienced Back Office Associate to join our dynamic team. As a Back Office Associate, you will play a crucial role in handling various tasks, including processing quotations, e-invoicing, and preparing tenders on government portals. **Key...

  • Senior Associate

    1 week ago

    Connaught Place, India ACM Legal, Advocates Full time

    Job Title: Associate AdvocateExperience: 5-7 years of Post Qualification Experience (must required)Location: New DelhiThis opportunity is for motivated individuals who possess in-depth understanding of the Supreme Court's operations and is looking to advance their career in a challenging and rewarding environment.Job Description:Conduct in-depth legal...

  • Associate Operations

    4 months ago

    Delhi, Delhi, India White Pepper Consulting Full time

    Our client is looking for Associate Operations for their office based in Noida. Please find below the details and share your updated resume with CTC. **Company - A leading Recycling Pvt Ltd** **Location - Noida Sec 64** **Position - Associate Operations** **Job Purpose**: - Coordinate with clients and various departments to ensure timely completion of...

  • Operations Associate

    3 weeks ago

    Delhi, India DXB Care Full time

    Company DescriptionDXB Care specializes in providing exceptional concierge services to individuals and businesses, focusing on creating memorable experiences and enhancing quality of life. The company's mission is to elevate everyday experiences through personalized, efficient service, from managing errands to supporting professional growth. DXB Care...

  • Operations Associate

    3 weeks ago

    delhi, India Kaps Enterprises Inc Full time

    Company DescriptionKaps Enterprises Inc is a consulting service provider to it's clients globally. We are dedicated to providing excellent solutions to our clients and helping them achieve their financial goals.Role DescriptionThis is a full-time remote role for an Operations Associate. The Operations Associate will be responsible for performing day-to-day...

  • Operations Associate

    4 weeks ago

    Delhi, India Kaps Enterprises Inc Full time

    Company DescriptionKaps Enterprises Inc is a consulting service provider to it's clients globally. We are dedicated to providing excellent solutions to our clients and helping them achieve their financial goals.Role DescriptionThis is a full-time remote role for an Operations Associate. The Operations Associate will be responsible for performing day-to-day...

  • Operations Associate

    3 weeks ago

    Delhi, India Kaps Enterprises Inc Full time

    Company Description Kaps Enterprises Inc is a consulting service provider to it's clients globally. We are dedicated to providing excellent solutions to our clients and helping them achieve their financial goals. Role Description This is a full-time remote role for an Operations Associate. The Operations Associate will be responsible for performing...

  • Operations Associate

    6 days ago

    delhi, India Kaps Enterprises Inc Full time

    Company Description Kaps Enterprises Inc is a consulting service provider to it's clients globally. We are dedicated to providing excellent solutions to our clients and helping them achieve their financial goals. Role Description This is a full-time remote role for an Operations Associate. The Operations Associate will be responsible for performing...

  • Operations Associate

    3 months ago

    Delhi, India Kaps Enterprises Inc Full time

    Company DescriptionKaps Enterprises Inc is a financial services company based out of 145 Spruce St, Manchester, New Hampshire, United States. We are dedicated to providing excellent financial solutions to our clients and helping them achieve their financial goals.Role DescriptionThis is a full-time remote role for an Operations Associate. The Operations...

  • Operations Associate

    3 weeks ago

    Delhi, India Kaps Enterprises Inc Full time

    Company Description Kaps Enterprises Inc is a consulting service provider to it's clients globally. We are dedicated to providing excellent solutions to our clients and helping them achieve their financial goals. Role Description This is a full-time remote role for an Operations Associate. The Operations Associate will be responsible for...

  • Operations Associate

    5 days ago

    delhi, India MiM-Essay Full time

    Company Description MiM-Essay is the world's No 1 Study Abroad Consulting service specializing in Business Degrees. We offer services such as school selection, essay content preparation, resume and LOR editing, interview preparation, scholarship assistance, accommodation, and visa processing help. With a 97% success rate, we have served over 7000 students...

  • Associate - Operations

    5 days ago

    delhi, India Manor Rama Care Pvt. Ltd. Full time

    Company Description Reimagining Oral Care: Where Sustainability meets Safety! The brand Salt Oral Care is offered under the parent company Manor Rama Care Pvt. Ltd. An eco-friendly, toxin-free, gluten-free, and 100% vegan company, Salt Oral Care products are sustainable with minimal plastic packaging. All products are free from Fluoride, SLS, GMO, Paraben,...

  • Operations Associate

    5 days ago

    delhi, India MiM-Essay Full time

    Company DescriptionMiM-Essay is the world's No 1 Study Abroad Consulting service specializing in Business Degrees. We offer services such as school selection, essay content preparation, resume and LOR editing, interview preparation, scholarship assistance, accommodation, and visa processing help. With a 97% success rate, we have served over 7000 students and...

  • Lien Operations Associate

    3 weeks ago

    delhi, India Asian Hires Full time

    We are looking for a motivated and experienced Operations Associate to join our team! As an Operations Associate, you will be responsible for performing document review and assisting in managing daily business operations of our company.Position/Job Title Associate – OperationsReporting to Team Lead/ Manager - Operations DepartmentPosition Requirements:1....

  • Operations Associate

    6 days ago

    Delhi, India MiM-Essay Full time

    Company DescriptionMiM-Essay is the world's No 1 Study Abroad Consulting service specializing in Business Degrees. We offer services such as school selection, essay content preparation, resume and LOR editing, interview preparation, scholarship assistance, accommodation, and visa processing help. With a 97% success rate, we have served over 7000 students and...

  • Operations Associate

    6 days ago

    delhi, India MiM-Essay Full time

    Company DescriptionMiM-Essay is the world's No 1 Study Abroad Consulting service specializing in Business Degrees. We offer services such as school selection, essay content preparation, resume and LOR editing, interview preparation, scholarship assistance, accommodation, and visa processing help. With a 97% success rate, we have served over 7000 students and...

  • Operations Associate

    6 days ago

    new delhi, India Kaps Enterprises Inc Full time

    Company DescriptionKaps Enterprises Inc is a consulting service provider to it's clients globally. We are dedicated to providing excellent solutions to our clients and helping them achieve their financial goals.Role DescriptionThis is a full-time remote role for an Operations Associate. The Operations Associate will be responsible for performing day-to-day...

  • Operations Associate

    1 month ago

    Okhla, Delhi, Delhi, India Dusaan Full time

    **About us** Dusaan is a disruptor in the online home category retail space. We are a curated, one-stop home marketplace encompassing furnishings, decor, kitchenware, accent furniture. We inspire the user with content and a differentiated product experience, and help them discover the best styles from a curated selection of existing and new brands. As a...

  • Operations Associate

    2 weeks ago

    Okhla, Delhi, Delhi, India Dusaan Full time

    **About us** Dusaan is a disruptor in the online home category retail space. We are a curated, one-stop home marketplace encompassing furnishings, decor, kitchenware, accent furniture. We inspire the user with content and a differentiated product experience, and help them discover the best styles from a curated selection of existing and new brands. As a...

  • Operations Associate

    1 week ago

    New Delhi, India Push Sports Full time

    Company DescriptionPush Sports is a rapidly growing sports-tech company in India that focuses on transforming sports learning for children through safe play arenas and sports education programs. With over 7000 children impacted, 20+ locations, and 65+ projects, Push Sports is on a mission to empower individuals and educational institutions. The company is...