Operations Associate

4 months ago

Connaught Place Delhi Delhi, India TravClan Full time

**About us**:We are B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide. We enable travel agents to book flights, hotels & holidays conveniently and we provide comprehensive end-to-end on-ground travel services. **We do over INR 1000 crore+ GMV (sales) and are growing rapidly.**

Our strong business model and focus on delivering excellent customer experience has facilitated our sustainable growth funded by internal cashflows. **To fuel innovation and growth, we have raised USD 5.5mn+ funds from marquee global investors**

**Profile Overview**:
**Operations Associate (Rotational Day and Night Shift) **at TravClan is a key role that focuses on managing end-to-end booking and related operations across products while ensuring customer delight and timely deliverables during late/ night hours. Handling on-ground operations, increasing GMV & processing bookings on time are some of the high priority activities undertaken in Operations.

**Growth Prospects**:

- **Annual CTC -** **₹ 4.8 to 6 LPA**:

- **ESOPs** + promotions + aggressive growth prospects
- **Fast Appraisal** - Despite Covid, we had appraisals in 6 months in Jan & July 2020
- **Aggressive Hikes - ** In May 2021 - Avg Hike was 35%

Growth PathGM/Director35-50 LPAHead18-35 LPAManager10-18 LPAAssociate5-10 LPA

**Whats on Offer**:

- **Work with a young & passionate team** to excel and make an impact
- **Work directly with the founders**:

- **Fast Career Growth** with fast appraisals and fast salary increase
- Super **passionate team** with deep conviction which has stayed together during covid.
- Very **high ownership **role in a fast paced environment
- **Great Culture **-> No hierarchy / politics nonsense guaranteed

**Our founding team**:
The founding team has aced their respective leadership roles at successful internet startups in India, which are as follows:

- **Ashish
- Cofounder**, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.
- **Arun
- Cofounder**, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore.
- **Chirag
- Cofounder**, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.

**What do we value?**
- **We are a team of believers**. At the same time, we are constantly learning and growing. We are on an audacious mission and a rock-solid belief we can get there.
- **We dream big, yet we start small and start quickly. **We are not deterred by the
- extra effort needed to relentlessly execute, iterate, execute to realize our dreams.
- **We are a team of differentiated and ambitious individuals**, united by a common goal. We are a single team, where every member is important.
- **We believe flexibility in roles and freedom to execute ideas **are the two foundation values for aggressive growth.
- **We constantly protect and evolve our culture**. As a super energetic and experienced team, we want to enjoy our time together.

**What we are looking for: Roles & Responsibilities**:

- Completing all bookings and flight/hotel/packages operations-related work including cancellations, refunds, etc
- Coordination with suppliers to ensure timely revert on quotes and booking details such as vouchers, confirmations etc
- Coordinate with customers and vendors to ensure timely delivery
- Manage feedback and escalations from customers and vendors.
- Ensure customer delight.
- Demonstrate multitasking abilities
- Has prior experience / is comfortable working in working Night Shifts
- Ethical, hardworking, and 'passionate about startups' mindset
- Excellent structured problem-solving ability
- Good understanding of different business verticals
- Disciplined & Process Oriented
- Presence of Mind
- Willing to learn more

**Check if you fit in the role-You Must-**
- Be Customer-Centric
- Enjoy speaking to clients on call
- Have high ownership to complete your work
- Be good at negotiating with suppliers

**You Can-**
- Improve business acumen
- Improve negotiation skills

**You Want to-**
- Improve business acumen
- Improve negotiation skills

**This role is not ideal for someone who is-**
- not comfortable with **tight timelines/targets**:

- not **disciplined to sit and work**:

- not **good at resolving customer queries or escalations**:

- not comfortable with **long working hours i.e. 10 - 12 hours daily**:

- not excited about **working on Saturdays (6 days a week)**

**The Recruitment Process**:
**1. Aptitude Test**:The first step of the recruitment process is a basic 50-minute aptitude test.

**2.Group Discussion**: If you clear the Aptitude Test, the second step of the recruitment process would be a 20-30 minutes group discussion round.

**Important Points**:

- Office Location - Connaught Place, Delhi. Day shift will be from the office whereas the night shift will be work from home.
- Alternate months day and night shift
- Work Timings - 9.30 till work gets over. You are considering joining a startup. Building anything of value takes time.

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