Franchise Support Officer b2b Support kolkata

3 months ago

Salt Lake Kolkata West Bengal, India Welcon Financials Pvt Ltd Full time

Welcon Financials Pvt Ltd is now hiring Franchise Support Officer (B2B support) for **Kolkata & suburbs. **Our office is located at Salt Lake Sector -V.

**Franchise support responsibilities**:

- Support new franchisees and ensure their business is operating smoothly as they complete the required phases of the ramp up Road Map.
- Act as liaison between the company and the franchisee to leverage resources, promote best practices and align business objectives.
- Assist with developing marketing plans, budgets and strategic plans for a franchisees business
- Document all calls, meetings and other discussions as required
- Utilize reporting and tracking tools to analyze results, identify trends and provide analysis and recommendations to franchisees that protect brand standards and drive sales and profit
- Assist and validate successful rollout and integration of system-wide programs and initiatives.
- Regular communications to franchisees and alignment of message to meet brand goals and targets
- Drive corporate strategy and initiatives to the unit level in order to achieve the desired outcomes at the franchise locations.
- Serve as a business consultant / coach; providing analysis of the existing practices of the franchisees in their respective regions and making recommendations for improvements.
- Utilize knowledge of unit level and corporate operations supported by data to evaluate and better present solutions to franchisees to create a positive spirit of competition. Comparative benchmarking will be a necessary part of this process.
- Handle customer service escalations
- Continuously develop and optimize our training and onboarding programs and oversee the successful onboarding of new franchisees.

**Skills Sets**
- Excellent communication and interpersonal skills
- Experience in franchising field is preferrable
- Sales experience preferrable
- Problem solving, critical thinking and conflict resolution skills
- Excellent organizational skills and work ethic.
- Startup experience preferrable
- High energy “get-it-done” personality
- Continuous learning and self-improvement is a must
- **Having 2 wheeler with valid driving license is required.**_

**Age**: Upto 35 years.

**Education**:Minimum class XII pass with NISM certificate for Mutual Fund is mandatory.

**Immediate joining.**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹16,000.76 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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