Rm Nps

**Overview
Job description**:
**JOB DESCRIPTION**

**A Position Overview**

**Position Title
Assistant Relationship Manager - NPS / Relationship Manager - NPS / Sr. Relationship Manager - NPS

**Department
Direct Distribution - NPS

**Level/ Band
204

**Role Summary**:
**B Organizational Relationships**

**Reports to
Sales Manager

**Supervises
None

**C Job Dimensions**

**Geographic Area Covered
As per mapped branch & city

**Stakeholders Internal
NPS Sales Force

**External
Consumers

**D Key Result Areas
**Sales
- Achieve the set business targets on ANP and case count
- Acquire New Customer through following:
NPS Leads / Natural market / References / Orphan base
- Fix meetings with the prospects to explain annuity products
- Implement and adhere to Need Based Selling Model.
- Coordinate with Nodal officer for closure of policy
- Ensuring timely issuance of policies by resolving pending etc.
- Render prompt post sales service to all allocated customers with respect to all domains
- Adhere to the customer touch-point engagement in order to service his portfolio of customers.
- Maintaining the desired persistency ratio
- Strategize and interact closely with the supervisor on delivering on Business nos.
- Work collectively with the supervisor and conduct joint sales calls whenever required
- To develop and implement short term and long term plans to achieve sales targets

**Customer orientation & reporting/ (MIS)
- Adhere to Activity management framework advised
- Follow - up on their database / leads provided by Lead Management System (Orphan/ New Prospects.
- Update the LMS (Lead management System) on a daily basis.
- Adhering to the Training Road map.
- Providing timely reports to the Supervisor / Area manager as per the requirement.
- Ensuring compliance to internal sales process
- Should be process & product champion to ensure adherence to TALIC policies and procedures.
- Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes.

**E Skills Required**

**Technical
- **Good Knowledge of MS Office
**Behavioral
**Essential
**Desired
**Interpersonal skills

**Communication skills

**Creative thinking skills

**Supervising/Leadership skills

**Teamwork Skills

**Influencing skills

**Relationship Building skills

**Decision making skills
- Expertise in the usage of MS Office
- High levels of flexibility, adaptability to manage long hours, working under strict timelines to reach deadlines

**F Incumbent Characteristics
**Essential
**Desired
**Qualification
Graduate

MBA

**Experience
1 - 2 Yrs

1 - 2 Yrs