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Sme Operations

1 month ago

Remote, India AceNgage Infoservices Full time

**About AceNgage**:
When you make the decision to join ACENGAGE, you are choosing to work alongside talented professionals that have one thing in common; the passion to make a difference ACENGAGE employees bring their diverse talents and experiences to work on critical projects.s The desire to have a career that is purposeful and forward thinking is woven into every ACENGAGE employee - it’s The ACENGAGE Way. Join ACENGAGE and make a difference

Here’s what you need to be successful in this role:

- Coachable - Open to constructive criticism, with a strong desire to implement and sustain feedback by others
- Customer service orientated - Understand the value of a relationship by building trust and relating to the customer always. Possess key values of honesty and integrity to do what’s right for our customers.
- Curious - Actively seek information pertaining to our business, services, and customer base
- Committed - Have the passion and perseverance for what you want to accomplish
- Willing to support critical duties - Support responsibilities that must continue to be performed during crisis situations and contingency operations

**What you will get to do**: This role will make it your mission to have a sense of urgency, be deadline driven, be organized and able to prioritize tasks you are executing and a self-starter that is capable of juggling multiple tasks/projects at once and execute them to completion.

**Essential functions and responsibilities**:

- Manage team of Engagement Specialists.
- Review the daily tasks.
- Setting weekly and monthly targets for the team to ensure the client expectations are met.
- Ensure daily targets are met and Engagement Specialists meet the required productivity levels.
- Review the team performance on a weekly basis.
- Track the deadlines set for client campaigns and ensure there are no delays.
- Assess training and coaching needs, client service skills, product knowledge and system navigation skills of counsellors and managers.
- Create monthly, quarterly and other statical reports as well as analysis for the leadership team and studies on the outcomes of quality improvement programs.
- Develop systems to monitor and ensure employees are performing their responsibilities according to the training. Ensure performance reviews are conducted every month

**Qualification / Experience Required**:

- MBA/ Post graduate in any discipline with minimum 2 years of team handling skills. -Experience in conducting review meetings.
- HR processes knowledge is a nice to have skill.
- Phenomenal communication, presentation and public speaking skills.
- Should have some client interaction experience.
- Organizational and time management abilities along with Critical thinking and decision making is desired.
- Strong business and HR acumen, including problem solving skills, critical thinking, and analytical skills.
- Excellent verbal, written and interpersonal communication skills.
- Position will be based in an office or remote, or some combination of both based on business needs.

ACENGAGE offers a competitive package as per market standards and fosters a highly skilled, energized, and empowered workforce.

Pay: ₹28,000.00 - ₹30,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance

Schedule:

- Day shift

Work Location: Remote