Receptionist Telecaller

Job Description:
As a Receptionist cum Telecaller, you will be the first point of contact for our clients and visitors, providing exceptional customer service while also assisting with telecalling responsibilities. Your role will involve handling incoming calls, managing appointments, and providing administrative support to various departments.

**Responsibilities**:

- Greet and welcome visitors in a professional and courteous manner.
- Answer, screen, and direct incoming calls promptly and efficiently.
- Manage appointment scheduling and maintain accurate records of appointments.
- Provide information to callers regarding company services, products, and policies.
- Assist with administrative tasks such as filing, data entry, and maintaining office supplies.
- Handle outgoing calls to follow up on inquiries, appointments, and customer feedback.
- Assist in coordinating meetings and events as needed.
- Maintain cleanliness and organization of the reception area.
- Collaborate with other departments to ensure smooth communication and workflow.
- Uphold company standards of professionalism and confidentiality at all times.

Qualifications:

- Proven experience as a receptionist or in a customer service role.
- Excellent communication skills, both verbal and written.
- Pleasant and professional phone demeanor.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work effectively in a fast-paced environment.
- Attention to detail and accuracy in data entry and record-keeping.
- Prior experience in telecalling or sales is an advantage.
- Diploma or degree in Business Administration or relevant field is preferred.

**Salary**: ₹6,500.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

**Education**:

- Diploma (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (required)
- total work: 1 year (required)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Durgapur, West Bengal (required)

Ability to Relocate:

- Durgapur, West Bengal: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 8250444806