Administrator

2 weeks ago


Mysuru Karnataka, India Wipro Limited Full time

Mysore, India
- Tech Hiring
- 3048101

**Role Purpose**
- The purpose of the role is to resolve, maintain and manageclient’s software/ hardware/ network based on the service requestsraised from the end-user as per the defined SLA’s ensuring clientsatisfaction_

**Do**
- **
Ensure timely response of all the tickets raised by theclient end user**
- _ Service requests solutioning by maintaining quality parameters_
- Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other equipment’s to keeptrack of each of their proper functioning and upkeep
- Perform root cause analysis of the tickets raised and create anaction plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high prioritytickets/ service
- Installing and configuring software/ hardware requirements based onservice requests
- 100% adherence to timeliness as per the priority of each issue, tomanage client expectations and ensure zero escalations
- Track all the tickets from acceptance to resolution stage as per theresolution time defined by the customer
- Maintain timely backup of important data/ logs and managementresources to ensure the solution is of acceptable quality to maintainclient satisfaction
- Coordinate with on-site team for complex problem resolution andensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the servicerequests/ issues are resolved in a timely manner

**_
Stakeholder Interaction_**

**_
Stakeholder Type_**

**_
Stakeholder Identification_**

**_
Purpose of Interaction_**

**_
Internal_**
- Project Manager_
- For governance and client relationship management_
- On-site project team_
- To resolve the complex problem/ issues at the site_
- Lead/ Sr. Administrator_
- Guide the administrators with the complex problems_

**_
External_**
- Client_
- Resolving the tickets/ queries and servicing them_

**_
- **

**Display**
- Lists the competencies required to perform this role effectively:_
- **_ Functional Competencies/ Skill_**
- Process Excellence - Ability to follow the standards and normsto produce consistent results, provide effective control and reductionof risk -**_ Expert_**:

- Systems Thinking - Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - **_Competent_**:

- Technical knowledge - knowledge of the various devices/network etc which the administrator have to service - **_Expert_**

**_
Competency Levels_**

**_
Foundation_**

Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with mínimal support and guidance.

**_
Competent_**

Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.

**_
Expert_**

Applies the competency in all situations and is serves as a guide toothers as well.

**_
Master_**

Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization.
- **_
Behavioral Competencies _**
- Problem solving
- Execution excellence
- Passion for results
- Collaborative working

**Deliver**

**_
No._**

**_
Performance Parameter_**

**_
Measure_**

1.

100% adherence to SLA/ timelines

Multiple cases of red time

Zero customer escalation

2.

BMC Truesight Server Automation

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.


  • System Administrator

    3 weeks ago


    Mysuru, Karnataka, India Amrita University Full time

    Job Title System Administrator Location Mysuru, Karnataka Required Number 1 Qualification Any Degree having knowledge in Window Server and Networking Administrator Job Category Non-Teaching

  • Office Administrator

    1 month ago


    Mysuru, Karnataka, India City Index Technologies and Training Solutions pvt ltd Full time

    **Job Title**: Office Administrator/Manager **Location**: Vivekananda Circle, Kuvempu nagar Mysuru **Company**: City Index Technologies and Training Solutions PVT LTD **Overview**: Seeking a highly organized and detail-oriented Office Administrator/Manager to oversee day-to-day administrative operations, ensuring efficiency and effectiveness. This role...

  • Office Administrator

    2 weeks ago


    Mysuru, Karnataka, India Shrenzo careers Pvt Ltd Full time

    **Required Qualifications**. - Greet visitors and direct them to the appropriate offices - Coordinate project deliverables - Perform accounting tasks, including invoicing and budget tracking - Schedule meetings and travel arrangements for senior members of the company - Provide administrative support for operations team - Monitor the production staff **Job...

  • School Administrator

    2 weeks ago


    Mysuru, Karnataka, India Life Educare Pvt. Ltd. Full time

    **We are hiring for School Administrator (Male) for a Cambridge School in Mysore.** **Responsibilities: - ** - Management of, counsellors, administrative staff and administrative staff. - To be responsible for the school site and its buildings, their maintenance, development and efficient use. - Ensure that the administrative functions as line manager for...

  • Administrator

    2 weeks ago


    Mysuru, Karnataka, India Wipro Limited Full time

    Mysore, India - Tech Hiring - 3068951 **Role Purpose** - The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction_ **Do** - **Ensure timely response of all the tickets raised by the client end user** -...

  • Office Administrator

    4 weeks ago


    Mysuru, Karnataka, India vatsin soft Full time

    Coordinate office activities and operations to secure efficiency and compliance with company policies - Supervise administrative staff and divide responsibilities to ensure performance - bookkeeping procedures - Track stocks of office supplies and place orders when necessary - Submit timely reports and prepare presentations/proposals as assigned - Assist...


  • Mysuru, Karnataka, India rProcess Outsourcing Services Pvt Ltd Full time

    rProcess is looking for Admin supervisor to handle facility management & Procurement. **Company Category**: ITES **Experience**: Minimum 2 - 3 Years **Qualification**: Any Graduate **Skills**: - Good communication and Analytical skills - 2 -3 years experience in Admin & facility role - General office administration - Procurement & Contract Management -...


  • Mysuru, India Unilog Full time

    We are seeking a skilled PostgreSQL Database Administrator with a minimum of 5 years of hands-on experience to join our team. The successful candidate will be responsible for managing and maintaining our PostgreSQL database systems, migrating our existing databases to PostgreSQL, ensuring high performance, availability, and Database Installation and...


  • Mysuru, Karnataka, India SDM Institute for Management Development, Mysore. Full time

    **Executive Secretary** **About Us** Prerana, SDM IMD Alumni Association has a glorious history of 29 years and over 3,000 Alumni members. Prerana is a registered society and is headquartered at SDM Institute for Management Development, Mysore. An experienced, self-driven, and passionate Executive Secretary who shall handle administrative and...


  • Mysuru, Karnataka, India Rathod's Ideal Academy Full time

    Admin and Office management at a reputed coaching institute **Job Types**: Full-time, Permanent, Fresher **Salary**: From ₹10,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Commission pay - Performance bonus Work Location: In person **Speak with the employer** +91 9741605750

  • Office Administrator

    4 weeks ago


    Mysuru, Karnataka, India Student's Study Buddy Pre Primary School Full time

    **Job Types**: Full-time, Fresher **Salary**: ₹8,000.00 - ₹12,000.00 per month **Benefits**: - Cell phone reimbursement - Paid time off Schedule: - Day shift Supplemental pay types: - Commission pay - Performance bonus **Experience**: - Microsoft Office: 1 year (preferred) - total work: 1 year (preferred) Ability to Commute: - Mysore,...

  • System Administrator

    4 weeks ago


    Mysuru, Karnataka, India Decipher Health Records LLP Full time

    Managing Windows, Linux. - Crimping, Networking, Hardware proficiency should be must. - Troubleshooting and providing technical support - Creating and managing system permissions and user accounts - Performing regular security tests and security monitoring - Maintaining networks stability & troubleshoot - CCTV check & maintenance **Job Types**: Full-time,...


  • Mysuru, Karnataka, India Allo Health Full time

    **Key Responsibilities**: 1. Coordinating with patients and healthcare providers to schedule consultations, counselling sessions, and tests. 2. Preparing and formatting documents using Microsoft Word and other software programs. 3. Communicating with patients via various Customer Relationship Management (CRM) platforms to keep them informed about the next...


  • Mysuru, Karnataka, India Atelier Design Full time

    Serve visitors by greeting, welcoming, and directing them appropriately. - Notify relevant employees when visitors arrive. - Keep an eye on security and telecommunications systems. - Maintain visitor, employee, and department directories and logs. - Follow security procedures, such as monitoring the logbook and issuing visitor badges. - Organize the...

  • Hotel Administrator

    2 weeks ago


    Mysuru, Karnataka, India NSL Constructions Private Limited Full time

    Total Experience : must have 1 year of experience in hotel manager. Language: must speak, write Kannada and Tamil - Overall Management: Overseeing and managing all aspects of the hotel's operations to ensure smooth functioning and guest satisfaction. - Staff Management: Hiring, training, supervising, and evaluating staff members across various departments...

  • Office Administrator

    2 weeks ago


    Mysuru, Karnataka, India PERFORM SPORTS Full time

    Full job description - MBA with Good Communication Skills - Prepare internal and external corporate documents for team members and industry partners - Schedule meetings and appointments and manage travel itineraries - Arrange corporate events to take place outside of the work place, - Preparation of Sales PPT Weekly & Monthly - Maintain an organized filing...

  • System Administrator

    2 weeks ago


    Mysuru, Karnataka, India Decipher Health Records LLP Full time

    Managing Windows, Linux. - Crimping, Networking, Hardware proficiency should be must. - Troubleshooting and providing technical support - Creating and managing system permissions and user accounts - Performing regular security tests and security monitoring - Maintaining networks stability & troubleshoot - CCTV check & maintenance **Job Types**: Full-time,...

  • System Administrator

    2 weeks ago


    Mysuru, Karnataka, India Decipher Health Records LLC Full time

    Managing Windows, Linux. - Crimping, Networking, Hardware proficiency should be must. - Troubleshooting and providing technical support - Creating and managing system permissions and user accounts - Performing regular security tests and security monitoring - Maintaining networks stability & troubleshoot - CCTV check & maintenance **Job Types**: Full-time,...


  • Mysuru, Karnataka, India Crisant Technologies Full time

    Skills Required: Very good communication skills. Very good in English writing, reading and framing sentence Pay: From ₹10,000.00 per month **Benefits**: - Cell phone reimbursement - Commuter assistance - Internet reimbursement - Paid time off Schedule: - Day shift Supplemental pay types: - Shift allowance Work Location: In person **Speak with the...


  • Mysuru, Karnataka, India Reejays Solutions Full time

    **Position**: Admin Executive **Location**: Mysore, India **Salary**: ₹25,000 - ₹30,000 per month **Joining**: Immediate **About the School**: Our international school in Mysore is dedicated to providing high-quality education and fostering a supportive and inclusive learning environment. We aim to develop well-rounded students who are prepared for...