Cec Officer

**CEC Officer - Inbound - Privy (NOIDA)**
**For a Well known Indian Pvt. Bank**

**in Experience-**1 year -**Max Experience **4 Years

**Notice Period-**Max 3 days (Immediate joining)

**JOB ROLE**

Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the

queries & requests for customer's satisfaction

To identify and convert the opportunities for cross-selling (banking product) on customer's call

Responsible for quality communication and customer servicing within laid-down productivity and

service benchmarks.

Ensure customer “delight” and consistent service experience, including timely resolution of

customer queries/issues.

Complete the logs specified by the process (End-of-day target)

Adherence to Information Security norms & quality process norms.

To be aware of and comply with any updates about the process

Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

**Graduate**

Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage

Excellent communication skills - Verbal & Written

Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays

Flexible to get scattered 8 Week Offs in a month with 9hours shift

Good listening skills and strong communication abilities.

Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do

attitude & works with integrity

Team Player, collaborative Self-motivated person including the ability to act as a role model within

the organization. Should be able to establish rapport quickly with peers, managers & customers.

**Location-Sector 16**

**Salary**: ₹360,000.00 - ₹450,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Application Question(s):

- Do you have banking experience?
- Request kindly read the above written JD and if suits apply.

**Experience**:

- total work: 1 year (preferred)

Work Location: In person