Managed Services Project Associate

2 weeks ago

Gurugram Haryana, India SHL Global Full time

**Say yes to a better tomorrow SHL, People Science. People Answers.**

Are you ready to be the backbone of SHL's Managed Service Project Management Team? Ever wondered what it's like to assist a diverse range of products and services across global territories from the Global Customer Service Centre? Delve into the world of 2nd line support, processing internal requests to ensure seamless client experiences.

A great benefits package is offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity, and inclusivity are all intrinsic to our culture. There is a huge investment in SHL currently so there’s no better time to become a part of something transformational.

What you will be doing:

- To attend to all incoming inquiries in line with published Service Level Agreements (SLAs), aiming for first time resolution wherever possible. These tasks include but are not exclusive to:

- Administration of online, and offline solutions, including generation of reports and status updates and perform against key KPIs and Quality measures.
- Organizing standard and complex projects across multiple platforms.
- Ensuring all milestones are delivered according to SLA agreements.
- To apprehend the organisation structure and to liaise and build strong relations with internal teams, locally and remotely.
- Communicate and collaborate with relevant internal functions to resolve member issues and improve service achievement.
- To build a strong knowledge of the functionality of SHL Talent Management Systems.
- To undertake ad hoc projects as and when required.

What we are looking for from you:
Essential:

- Excellent organizational and time management skills
- Advanced user of Microsoft Excel
- Good communication and organisational skills

Desired Skills:

- Experience to work freely and take care of own workload
- Experience and comfort assessing and taking care of data
- Working with Shift patterns

ProjectManagement #MilestoneDelivery #ServiceImprovement #AdHocProjects #TimeManagement #ExcelSkills #DataManagement #ShiftWork #SHL

**About Us**
- We unlock the possibilities of businesses through the power of people, science and technology.
- We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
- When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.

**What SHL can offer you**
- Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL)
- Employee benefits package that takes care of you and your family.
- Support, coaching, and on-the-job development to achieve career success
- A fun and flexible workplace where you’ll be inspired to do your best work (find out more LifeAtSHL)
- The ability to transform workplaces around the world for others.

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