Operations Executive
6 months ago
Job Title: Operations Executive
Company Overview: We are seeking an Operations Executive to join our team, supporting post-sales
activities, order fulfillment, logistics coordination, and maintaining efficient communication
channels.
Position Overview: The Operations Executive will ensure smooth order processing, timely delivery,
and overall customer satisfaction. This role requires a detail-oriented individual with strong
communication skills and an understanding of sales and logistics operations.
Key Responsibilities:
1. Order Processing and Fulfillment:
- Review and process sales orders accurately.
- Coordinate with production and logistics for timely order fulfillment.
- Monitor inventory levels and generate purchase orders as needed.
2. Logistics Coordination:
- Arrange transportation and shipping logistics.
- Track shipments and provide updates to customers.
- Resolve transportation issues or delays.
3. Customer Support:
- Act as the primary point of contact for customer inquiries.
- Provide timely responses to customer queries.
- Address customer feedback and concerns effectively.
4. Documentation and Reporting:
- Generate sales-related documents and maintain accurate records.
- Prepare reports on sales performance and order status.
- Utilize ERP systems for order management and reporting.
Qualifications and Skills:
- Bachelor's degree in Business Administration or related field.
- Experience of 4 to 5 years in a similar role, preferably in manufacturing or trading.
- Strong understanding of sales and logistics processes.
- Excellent communication and interpersonal skills.
- Proficiency in ERP systems and other software tools.
- Exceptional organizational skills and attention to detail.
- Problem-solving mindset and ability to resolve issues efficiently.
- Commercial acumen and familiarity with MIS reporting tools.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Leave encashment
- Provident Fund
- Work from home
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Yearly bonus
Work Location: In person
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