F&b Executive

2 months ago

Himmatnagar Hyderabad Telangana, India The Platinum Business Hotels Full time

PRIMARY RESPONSIBILITIES:

- To induct any new employee into the department and make sure that they are aware of all house rules and other relevant information to ensure the smooth running of the department.
- To train, guide and motivate all staff on a regular basis in conjunction with the Training Manager, in order to achieve the highest standard of service and complete guest satisfaction.
- Monitor day-to-day performance of the operations.
- To handle guest complaints concerning operations quickly, efficiently and inform problems if any to the Food & Beverage Manager for guidance and action to be taken.
- Plan, co-ordinate and manage any activity, theme nights, food promotions, etc.
- Give attention to business trends and monitor staffing.
- Be conversant with the stock level requirements of food, liquor and general supplies inducting linen and equipment.
- Liaise with the captains and co-ordinate the staff rosters.
- Regularly confer on present and proposed practices, procedures with a view to improve on the work methods, standards and profitability.
- Maintain an effective communication by organizing a monthly meeting, which is minuted.
- Reinforce at all times Standard Operating Procedures and concept statements.
- Develop a professional team by delegating responsibilities fairly by giving feedback to all staff regarding their performance on a regular basis and by practicing an open door policy.
- Ensure that all guests receive the same quality of service at all times as per the standards outlined.
- To be demanding and critical of the service rendered to the guest with an eye for detail and be aware of what is happening in the restaurant.
- Ensure that the guests receive the quality of food as per the standards and specification.
- Have good guest relations.
- Ensure that the staff are well versed with the menu and are able to suggest items to the guests and up sell. Strive towards improving work methods, standards and enhance profitability.
- Work towards enhancing the interdepartmental co-ordination.
- Attend training sessions as and when directed the superiors.
- Attend all Management and department meetings.
- Co-ordinate with the housekeeping department for linen and uniform.
- Engineering for proper maintenance of equipment. Front Office for daily forecast of arrival, group check-in, conventions etc.
- Report any health and safety hazards to the general Manager.
- To ensure that all duties are carried out in line with the Hotel Policy with high standards of personal appearance, personal hygiene, correct uniforms and name badges as outlined.
- To carry out any other duties as and when directed by the superiors.

**Job Types**: Full-time, Permanent

Work Location: In person

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