Service In-charge
2 weeks ago
Skills
- Customer Handling
- Computer Proficiency
- Technical Problem solving
- Team Leading
- Communication
**Qualifications**:
Degree/Diploma
- Study the complaints as per service register /customer call
- Plan the work schedule based on priority and pending days
- Assign the works to technicians
- Ensuring of Tools and materials before assigning the calls
- Communicate to the customers till the call ending
- Arrange spare parts list for various locations
- Collect the Job card and confirm the data s are properly filled
- Ensure the checklists are properly implemented
- Close the job card after entering proper data to the software
- Monitor customer handling of Vehicles coming to Plant
- If the customer complaints are more than 3 days, escalate to next level
- Preparing weekly reports of plan Vs actual,pending details, material consumption and share to service head
- Conducting daily meeting with Technicians
- Training of new entrants for customer service
- Keep the records of service vehicle logbook and tools
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹30,000.00 - ₹35,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Thrissur, Kerala: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- vehicle service: 1 year (required)
**Speak with the employer**
+91 8593075050
Expected Start Date: 01/08/2023
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