Service In-charge

2 weeks ago


Trichur, India Hykon India Limited Full time

Skills
- Customer Handling
- Computer Proficiency
- Technical Problem solving
- Team Leading
- Communication

**Qualifications**:
Degree/Diploma
- Study the complaints as per service register /customer call
- Plan the work schedule based on priority and pending days
- Assign the works to technicians
- Ensuring of Tools and materials before assigning the calls
- Communicate to the customers till the call ending
- Arrange spare parts list for various locations
- Collect the Job card and confirm the data s are properly filled
- Ensure the checklists are properly implemented
- Close the job card after entering proper data to the software
- Monitor customer handling of Vehicles coming to Plant
- If the customer complaints are more than 3 days, escalate to next level
- Preparing weekly reports of plan Vs actual,pending details, material consumption and share to service head
- Conducting daily meeting with Technicians
- Training of new entrants for customer service
- Keep the records of service vehicle logbook and tools

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Thrissur, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- vehicle service: 1 year (required)

**Speak with the employer**
+91 8593075050
Expected Start Date: 01/08/2023


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