Customer Care Executive
2 months ago
Roles and Responsibilities
**Customer Support**:
- Assist customers with product information, order placement, and issue resolution.
- Provide exceptional service to ensure customer satisfaction and loyalty.
**Problem Resolution**:
- Identify and resolve customer concerns, complaints, or issues effectively.
- Collaborate with other departments to address complex problems and escalate issues when necessary.
**Documentation**:
- Maintain accurate and detailed records of customer interactions and transactions.
- Document and report recurring issues to facilitate process improvements.
**Product Knowledge**:
- Stay informed about company products, services, and promotions to provide accurate information to customers.
- Continuously update knowledge base to stay current with changes and updates.
**Adherence to Policies**:
- Ensure compliance with company policies and procedures in all customer interactions.
- Follow established scripts and guidelines to maintain consistency in communication.
**Communication Skills**:
- Effectively communicate with customers, colleagues, and other departments to ensure a seamless customer experience.
- Utilize active listening skills to understand and address customer needs.
**Performance Metrics**:
- Meet and exceed performance targets, including call handling metrics, customer satisfaction, and resolution times.
- Participate in ongoing training and development to enhance performance.
**Qualifications**:
- College degree is mandatory.
- Previous experience in a customer service or call center role is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to handle high-stress situations and remain calm under pressure.
**Desired Skills and Abilities**
- Searching for information.
- Attention to detail.
- Taking notes.
- Time management.
- Problem-solving.
- Communicating results
- Excellent Communication Skills
- Basic Telephone Etiquettes
- MS Office
- Basic System Navigation Skills
- Customer Focus and Being Attentive
- Troubleshooting
- Good reasoning and analytical skills
- Active listening skills
- Ability to comprehend the customer requirement well
Criteria
- 5 days work
- Willing to work in Night Shift
- **Female required**
**Good to have**
- Handling International calls
- Good typing speed
Note - This job is for **Indore** location only and you need to be physically available in this city to work.
**We are not hiring freshers and college going or pursuing.**
**Job Types**: Full-time, Permanent
**Salary**: ₹264,000.00 - ₹400,000.00 per year
Schedule:
- Night shift
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer support: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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