Junior Customer Service Representative

5 days ago

Mumbai, India International Flavors & Fragrances Full time

Req ID: 486028

Are you passionate about customer relations? Would you love to work for a global organisation that is doing more good for people and planet?

Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients and solutions for products the world craves.

We are now seeking a highly motivated and results driven individual to join our growing Pharma SA Customer Service team as **Junior Customer Service Representative**.

**Your Focus**
As Junior Customer Service Representative, you will interface with customers and multiple business and functional partners to deliver exceptional service to customers and profitability to IFF. By Building successful relationships, you pull together and align multiple internal resources and capabilities, toward the goal of zero-defect customer satisfaction.

The role is Mumbai based and will report to Customer Service Supervisor.

**How you will contribute**
Documentation
- Prepare High Seas sale agreement upon receipt of shipping documents and consolidating the complete set as per checklist for dispatch to customer.
- Ensure the documents are endorsed before dispatch and to keep copy of endorsed documents.
- Follow up with customers for getting the customer endorsed copy and then maintaining the hard copy in the file.

MIS Reports
- Maintain the tracker for Intercompany orders, High Seas Orders, Documentation status.

Display Customer Advocate Leadership
- Require the desire and determination to meet and exceed customer expectations.
- Realize and anticipate how events and trends are likely to affect the customer’s future needs and satisfaction.
- Meet the demand of customer requirements through appropriate sense of urgency, with competing priorities.
- Intimate with customer plans, objectives and demands, through customer visits, account team activities and interactions.

Problem Solver
- Demonstrate persistence in overcoming resistance or objections leads conflict resolution and reaches win
- win agreements.
- Use knowledge of IFF and Business strategies to make decisions and take action that improve performance in their area of responsibility.

Accountability for Action
- Demonstrate urgency, acts promptly and quickly removes roadblocks while assessing multiple opportunities
- Require prioritization by impact, and accountability for taking actions that keep things moving forward.

**Job Requirements**:
**What you will need to be successful**
- Bachelor’s degree in commerce, finance or any other relevant discipline.
- Atleast 3 - 4 years of experience with freight forwarder in import clearance and documentation.
- Strong working knowledge of High Sea sale agreements.
- Working knowledge of SAP and Salesforce will be preferred.
- Good working knowledge of Microsoft Office - Excel, Word & Power Point.
- Excellent communication skills, both verbal and written.
- Team player who enjoys working in a team, but who can also push forward topics alone and independently.
- Be proactive in follow up and preparing error free documents.
- Independent, autonomous, structured and efficient work.
- Competent and proactive communication with different target groups and stakeholders.
- Exceeding customer expectations through successful customer relationships.
- Comply with internal and external control requirements.
- Continues Improvement mindset.

IFF is an Equal Opportunity Employer.

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