Junior Customer Service Representative

2 weeks ago

Mumbai, India Kalakaari Haath Full time

Company Description


A premium home decor brand with experience centres spanning over multiple cities.



Role Description


This is a full-time on-site role for a Customer Service Representative at Kalakaari Haath Experience centre located in Mahalaxmi, Mumbai. In this role, the representative will serve as the face of the brand, providing exceptional customer support and ensuring a positive experience for every visitor. The role involves assisting customers with product inquiries, resolving issues, and ensuring smooth in-store operations while upholding high service standards.




Key Responsibilities


  • Provide friendly, helpful, and informative customer service to all visitors, ensuring an excellent experience.
  • Assist customers in person, over the phone, via email, and through chat to address inquiries, resolve issues, and offer product recommendations.
  • Engage with customers proactively and suggestively to enhance their shopping experience and support sales.
  • Maintain accurate records of customer interactions and follow up as necessary to ensure customer satisfaction.
  • Collaborate with the Kalakaari Haath team to ensure timely resolution of complaints.
  • Support store operations, including opening and closing of store operations, maintaining store conditions, visual merchandising, and conducting inventory checks.
  • Monitor stock levels and report any shortages or stockouts to prevent missed sales opportunities.
  • Represent Kalakaari Haath by ensuring that all customer service interactions comply with company standards and policies.




Qualifications:


  • Strong customer service skills and a positive attitude toward in-person interactions.
  • Quick-thinking with the ability to resolve issues efficiently.
  • Effective communication skills, both verbal and written.
  • Punctual, professional, and reliable.
  • Empathetic and patient with customers, providing thoughtful and appropriate solutions.
  • Ability to work collaboratively within a team environment.
  • Previous experience in customer service or retail operations is preferred but not required.
  • Familiarity with customer service software or tools is a plus.

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