CRM Executive

4 weeks ago


Bengaluru, India Maa Homes And Estate Full time

**Job Information**:
Industry

**Property & Real Estate**
***

Work Experience

**1-3 years**
***

Salary

**10 K+**
***

City

**Bangalore South**
***

State/Province

**Karnataka**
***

Country

**India**
***

Zip/Postal Code

**560102**

Customer Relationship Manager

This vacancy is at a renowned Real Estate Company in Bangalore.

Job Description:
- 1. Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity.

2. Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements.

3. Responsible for maintaining and Preparation of Final work Report. Coordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logic's.

4. Responsible for Demand generation, Cheques validation, Sales Order, Generation, Customer Master, Material, Debit & Credit Note creation.

5. Responsible for handling customers of the Lawns & Beyond project contains the entire customer database.

6. Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process.

Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call.

7. Managing post booking customer services till delivery /possession stage.

8. Collection of payment dues, against demands generated with construction progress.

9. Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, and Bank Loan processing of documents.

**Requirements**:

- 3+ years of relevant industry experience.
- Minimum 2-5 years of experience in handling service desk managers (CRM Managers)
- Should have experience in handling a team of 20-40 members (direct/ indirect team members)
- Experience in customer-facing positions as a professional services consultant.
- Excellent communications and interpersonal skills.


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