Student Support Officer
3 weeks ago
As an SSO, you are expected to:
⦁ Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents.
⦁ Addressing the concerns of Students & Parents by offering a quick resolution.
⦁ Collaborate and consult with parents, teachers, branch head and any other stakeholders to ensure a favourable learning environment for the student.
⦁ Ensure collection of outstanding fee from parents within the specified time.
⦁ Ensure retention of Students and controlling Left-outs.
⦁ Ensure adherence to internal process and compliances.
To be successful in the SSO role you are required to have:
⦁ Ability to handle students and parents in an empathic & patient manner.
⦁ Fluency in English and Regional Language communication.
Must to have Attitude:
⦁ Customer Orientation.
⦁ Sense of Ownership and Accountability.
⦁ Result orientation.
⦁ Emotional intelligence for working in a Team.
Qualification:
⦁ Must have bachelor’s degree.
⦁ Preferred BTech / MBA /Masters in Education, etc.
**Experience**:
⦁ Previous experience in customer handling across industry.
Key Interactions:
⦁ External
⦁ Student & Parents.
⦁ Internal
⦁ Branch’s Academic & Non-Academic teams.
⦁ Regional Operations Team.
**Salary**: ₹28,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Ability to Commute:
- Noida, Uttar Pradesh (required)
Ability to Relocate:
- Noida, Uttar Pradesh: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9990163889
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