Student Support Officer

3 weeks ago


Noida, India Tomi Capital Full time

As an SSO, you are expected to:
⦁ Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents.

⦁ Addressing the concerns of Students & Parents by offering a quick resolution.

⦁ Collaborate and consult with parents, teachers, branch head and any other stakeholders to ensure a favourable learning environment for the student.

⦁ Ensure collection of outstanding fee from parents within the specified time.

⦁ Ensure retention of Students and controlling Left-outs.

⦁ Ensure adherence to internal process and compliances.

To be successful in the SSO role you are required to have:
⦁ Ability to handle students and parents in an empathic & patient manner.

⦁ Fluency in English and Regional Language communication.

Must to have Attitude:
⦁ Customer Orientation.

⦁ Sense of Ownership and Accountability.

⦁ Result orientation.

⦁ Emotional intelligence for working in a Team.

Qualification:
⦁ Must have bachelor’s degree.

⦁ Preferred BTech / MBA /Masters in Education, etc.

**Experience**:
⦁ Previous experience in customer handling across industry.

Key Interactions:
⦁ External

⦁ Student & Parents.

⦁ Internal

⦁ Branch’s Academic & Non-Academic teams.

⦁ Regional Operations Team.

**Salary**: ₹28,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Noida, Uttar Pradesh (required)

Ability to Relocate:

- Noida, Uttar Pradesh: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9990163889



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