Bsm -mumbai

**JOB DESCRIPTION** CIB Business Change Management Job Description**:
Title: CIB Business Change Management - Assoc (601)

Dept: CIB Business Change Management - Operations Hub

Division: CIB Finance & Business Management

Reporting to: VP

J.P. Morgan is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity.

The position available is to lead the BCM offshore team which provides the opportunity to join a critical area in regional offshore BCM team. The position will be located in Mumbai and will report to the Functional BSM Program Management Lead.

**Function overview**:
The CIB Business Change Management (BCM) function provides a range of services to support the JP Morgan CIB business globally. The primary function of the group is onboarding and off boarding of users within CIB, and partnering with a number of teams globally to ensure the necessary requests raised are completely in a timely manner. The team also manage and oversee a number of additional processes and validation exercises.

The team lead will be responsible for overseeing the daily operational responsibilities of the team while also identifying and progressing a number of projects geared towards increasing scope/controls, process efficiency etc.

**Key responsibilities**:

- Able to work across groups and possess strong communication skills, both verbal and written - an ability to articulate clearly, logically and succinctly including handling of challenging conversations with business stakeholders
- Ability to process & review data efficiently in compliance with the procedures (intermediate Excel skills are essential) with an appreciation of the importance of process and a robust control framework
- Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required
- Exhibit Leadership and People management with desire to oversee the development of team members and the team
- Strong understanding of controls and dedicated to continuously improving processes
- Able to work effectively under pressure and in a rapidly changing environment in order to meet deadlines
- Effectively handle escalations and find appropriate resolutions; in addition to BAU activities, is able to take up additional projects and effectively lead them to completion
- Process Improvements and Efficiencies

**Skills experience & attributes**:
This is an outstanding opportunity for an individual with a finance or operations background to leverage their experience. The key attributes and qualities required to perform this role effectively will be:

- **Strong communication skills**, both verbal and written - an ability to articulate clearly, logically and succinctly including handling of challenging conversations with seniors in regards to policy
- **Ability to review data efficiently** in compliance with the policy and procedures with data (intermediate Excel skills are essential) with an appreciation of the importance of process and a robust control framework
- **Strong sense of client service** and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required.
- **Multi-tasking**:

- **Project Management**:

- **People Management**

**The ability to**:

- Work independently whilst also operating effectively in a team based environment
- Be a self-starter, multi task and manage a demanding workload
- Analyze, identify potential gaps/improvements in process and problem solve
- Develop alternative solutions to complex problems
- Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts.

**Q**ualifications**:

- Bachelor’s degree (or equivalent experience)
- 2-3 Years of experience in people management
- Proficiency in Excel, PowerPoint, Word

Comprehensive training will be provided on the Business Change Management responsibilities, infrastructure and procedures. On an ongoing basis, a flexible and adaptable approach to the role will be required as the operations hub is established and built-out.

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and pl