Global Key User

4 months ago

Bengaluru, India ALSTOM Full time

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

Job Tittle: Global Key User - SEC Portal Application

PURPOSE OF THE JOB:
Alstom RSC Development India is a key train and component development site with vision to become strategic center to achieve more than 40% of global engineering hours. The Shared Engineering Center in India has critical mission to enable Alstom RSC Development and services product lines achieve this vision and thereby help all global sites to achieve the project delivery performance (GR on time, OTIF and RFT). Alstom India shared engineering center has target to achieve 3.0M hours of development work per annum.

RESPONSIBILITIES & ACCOUNTABILITIES:

- Create knowledge management sessions with user community on SEC Portal WoW/dos and don’ts and best practices KU to act as the first point of contact for all concerns and clarifications from Global Users.
- Raise Service Requests on SNOW for issues pertaining to New User Creation, Bug Fix, Metier and EDU mapping, Change in WP Owners and Site Mapping.
- Discuss with SEC Operations and other Business units and align on the new requirements (New EDU creation, User mapping, New Department creation and New Site Code creation).
- Bridge between IS&T and End Users for all issues, suggest IS&T on what is the expected output.
- Validate documentation for enhancement requests, track and follow-up on closure.
- Performance Measurement/KPI’s
- Trainings for New users

ORGANIZATION STRUCTURE
- Reports to Site M&T Manager
- Direct Reports: Not Applicable

Network & Links
- IS&T Organisation.
- SEC Operation SPOC for SEC Portal Application.
- HCC Site and India Engineering Metier Managers, Domain leads and EDU managers.
- Sub-contracting Service Provider identified by IS&T.
- All WLMs across India and HCC Sites.
- India Engineering Quality Team.

QUALIFICATIONS & SKILLS

Knowledge & Experience:

- Engineering Graduate / MCA Graduate with 8+ years’ experience.
- Continual Improvement mindset,
- Proficient in MS Office suite tools, knowledge of handing data
- Good knowledge on DB and Web Applications.
- Conflict management skills
- Presentation, communication
- Ability to work within multiple levels within organisation and strong stakeholder management skills
- Cooperation and Change management
- Excellent communication skills (Verbal and written)

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

**Equal opportunity statement**:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

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