Customer Solutions Agent

2 weeks ago


Bengaluru, India PayPal Full time

**Key Responsibilities**:

- Answer phone calls from customers and work to resolve their queries in real-time or work with the most relevant PayPal department so it can be dealt with appropriately (90%)
- Proactively recommend and educate the customer about the features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal. Deliver on metrics for example: phone handled time, customer experience, proactive product offered and accepted opportunities (5%)
- Provide consistent feedback regarding overall customer satisfaction, tools and processes (5%)

**Key Qualifications**:

- Min 2 years experience in international voice.
- Worked extensively with UK/ NA customers.
- Excellent communication
- Handling complex scenarios involving financial transactions/ shipping and logistics.
- Experience with complex scenarios with conflict resolution and service no emphasis.
- Experience in the retail/ finance space, dealing with customer transactions/ product disputes/ account limitations/ fraud.
- Experience reading transactions/ transaction logs to adjudicate contacts.
- Nice to Have: Sales experience, positioning products to customers.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹500,000.00 - ₹700,000.00 per year

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Monday to Friday
- Rotational shift
- UK shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

**Experience**:

- total work: 1 year (required)

Ability to Commute:

- Bengaluru Urban, Karnataka (preferred)

Ability to Relocate:

- Bengaluru Urban, Karnataka: Relocate before starting work (preferred)

**Speak with the employer**
+91 9648081984


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