Wholesale Admin

2 months ago


Chennai, India Ford Motor Company Full time

Handling general queries and associated administration from Ford Motor Company, Ford Dealers within regions and other internal and external customers as required.
- Accurate and timely administration of key processes on in-house software systems
- Raising of payments and invoices to Ford Motor Company and other customers as required
- Issuing daily statistics to assist with resource management, performance metrics and quality measurements
- Review and clearance of manual suspense payments and reconciliations
- Support ongoing projects and new system launches
- Provide support to other business center teams within Wholesale and Dealer Credit operations as required
- Flexibility to work in different shift hours to meet the business requirement.
- Positive approach in providing excellent customer service and taking accountability for resolving or escalating customer queries as required.
- Confident in meeting deadlines with mínimal supervision, whilst maintaining high level of quality and efficiency.
- Experience in handling multiple SLAs and good conceptual understanding of the business.
- Willingness to learn new skills and put into practice, developed through on the job trainings.


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