Experienced Field Service Representative

6 days ago

New Delhi, India BOEING Full time

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing is the world’s largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.

In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India’s defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.

Technology for today and tomorrow

The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.

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At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing.

At Boeing, we are inclusive, diverse, and transformative.

With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.

**Position Overview**:
Boeing team is currently looking for **Experienced Field Service Representative (FSR**) to be based out at **New Delhi, India.**

Boeing has a multi-year support contract with the aircraft owner/customer. The FSR, in addition to tasks described below, is the Boeing customer facing representative. All day to day communication typically flows through the FSR. FSR position includes a short daily meeting in the evening to convey relevant issues to the program team in US. The goal of the Boeing team is to keep three BBJ aircraft ready to fly at all times and the FSR represents Boeing to the customer on internal/external issues. That goal will drive many other miscellaneous tasks, not described here, to be performed.

**Position Responsibilities**:
The specific requirements and duties include, but are not limited to, the following:

- Field Service Representative shall provide 24 hour, 7 days per week on duty/on call field service support for airframe, engines, and Boeing or installed interior systems. This includes developing action plans and coordinating resources to provide solutions to resolve Aircraft On Ground (AOG) situations.
- FSR work location will be co-located with the customer in the hanger with the aircraft. Boeing FSR team has a private office on site.
- Provide “Over the Shoulder” instruction in operation, line maintenance, installation, removal, and system troubleshooting.
- Provide training on the Boeing 737 series or similar operation manuals.
- Provide hands-on troubleshooting and technical assistance to support organic aircraft field maintenance personnel as required.
- Provide aircraft specific technical knowledge, interface relationships, maintenance procedural advice, associated troubleshooting guidance, incidental repair assistance, as well as task dependent technical/engineering data or drawing retrieval to support customer personnel
- Emphasize safety aspects to be observed on Boeing 737 series and similar aircraft.
- Provide guidance and recommendations to support Service Letters, Service Bulletins and Airworthiness Directives, as required.
- Participate in meetings with the customer and other contractors as required. Coordinate on-site support visits and meetings with senior IAF leadership
- Assist customer in getting proposals/price quotes for product and services provisioning and submission of invoices for release of payments.
- The ability to obtain an Indian Security Clearance allowing access to customer is required.
- Analyze maintenanc

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