Resource Coordinator

3 weeks ago

Hyderabad Telangana, India HealthEdge Full time

Overview:
**Position Overview**:
Reporting to Senior Manager, Business Optimization and Training for Health Rules Payer (HRP) Consulting Services, the position of Operations Coordinator is to help facilitate appropriate resource management and operational support for the team.

The Operations Coordinator will be responsible for administrative processes that support our primary Consulting Services practice which includes implementation of HealthRules Payer and support of customers in optimizing their experience of HealthRules Payer. This role presents an opportunity to learn and understand the business drivers of Professional Services Consulting and how maximizing resource use and time can contribute to the revenue of the organization, as well as great exposure to other internal teams the Consulting Services team partners with.

This role will also provide operational support to the HRP Education Services team.

**What you will do**:

- Provide support for timecard management and policy adherence
- Review and track consultant billable time variance
- Report and track project end date, extensions and upcoming demand to support team capacity planning
- Track and understand the hours that resources are working
- Assist in creating effective reporting tools for the department
- Maintain internal Consulting Services sites (Helix, Confluence)
- Support the development and operationalizing of departmental processes and initiatives by working with Consulting Services leaders and senior team members
- Assist with maintaining team documentation such as Implementation playbooks and other process related artifacts
- Track and monitor progress on aging support tickets
- Assist with creation and maintenance of team training materials
- Facilitate department meetings and communications
- Support Education Services with operational activities, such as:

- Scheduling any training / learning project assignments.
- Support the day-to-day operating responsibilities of the Education Services department.
- Act as the training support contact in absence of Ed Scvs - Operations Lead.
- Assistance with reporting

**What You Bring**:

- Bachelor’s degree.
- 1-3 years of professional experience
- Highly organized and committed to developing standard efficient work practices, exceptional time management skills
- Excellent proficiency in Microsoft Suite of Applications, like Word, Excel and PowerPoint skills.
- Ability to navigate and operate SmartSheets is a plus (not mandatory)
- Excellent written and verbal communication skills
- Passionate about producing high-quality work and customer delight.
- Ability to collaborate with others in a matrixed environment.
- Flexible in adapting to changing priorities.
- Experience with a CRM system (OpenAir, SalesForce, Jira, SmartSheet)
- Flexible in adapting to changing priorities.
- Self-motivated, proactive and able to work well under pressure in a fast-paced, results-oriented environment.

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