Customer Support Execurive Required

3 weeks ago


Kottayam, India INSPINE TECHNOLOGIES LIMITED Full time

Working hours will be UK office hours. (hybrid workplace model). Renumeration as per experience.

**Responsibilities**:

- Assist customers with product information, troubleshooting, and technical support.
- Handle and resolve customer complaints and escalations, ensuring timely and satisfactory resolutions.
- Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the company's CRM system.
- Collaborate with other departments, such as sales, marketing, and technical teams, to ensure smooth customer experience and issue resolution.
- Identify and escalate emerging or recurring customer issues to the appropriate teams for further investigation and resolution.
- Stay updated on product knowledge, company policies, and industry trends to provide accurate and up-to-date information to customers.
- Proactively suggest improvements to customer service processes and procedures to enhance customer satisfaction.
- Assist in training and mentoring new customer support team members, as required.

**Requirements**:

- Graduate degree in a relevant field.
- Proven work experience in a customer service or customer support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to remain calm and professional in stressful situations.
- Empathetic and patient attitude towards customers.
- Proficient in using customer support software and CRM systems.
- Ability to work effectively both independently and as part of a team.
- Flexibility to work in shifts to support requirements.

**Salary**: From ₹15,000.00 per month

**Benefits**:

- Internet reimbursement
- Work from home

Schedule:

- Evening shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

COVID-19 considerations:
We are following all necessary COVID protocols.

**Experience**:

- Customer support: 3 years (preferred)

Application Deadline: 16/07/2023



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