Client Onboarding team Member

6 months ago

Bengaluru, India JPMorgan Chase & Co Full time

**JOB DESCRIPTION** Job Responsibilities**:

- Be accountable for managing Client Implementation, Technical Integration by Operations and relations with the Onshore Partners
- Manage extensive portfolio of in-flight deals, track and monitor progress on requirements and diligently follow up with stakeholders to close dependencies
- Ownership, escalation and resolution of risk issues when they occur in a timely manner
- Ensure deal deliverables are met and hold owners accountable by managing implementation issues, escalations and error resolution
- Contribute to the overall Client Implementation process which enables the team to function as one unit
- Manage expectations by establishing timelines to manage documentation requirements
- Exhibit ownership of on-boarding experience and client satisfaction
- Be cognizant of the process updates and internal communication
- Demonstrate creative problem solving and solid judgment/decision making
- Exhibit adherence to policy and procedures and exceed established Service Level Agreements

**Required Qualifications, Skills and Capabilities**:

- Graduates with minimum of 2 to 4 years of experience
- Project management skills to manage multitude of requirements for a full array of treasury service products
- Demonstrate problem solving ability through interaction with internal business partners
- Exceptional verbal and written communications skills. Ability to negotiate and people-oriented skills. Communication is paramount
- Ability to independently manage conflict and mobilize internal resources to resolve issues
- Strong interpersonal and relationship building skills
- Ability to work under pressure and to think laterally and meet deadlines
- Excellent logical, analytical skills and meticulousness
- Knowledge of Microsoft Suite of products
- Aptitude to work with numbers and deadlines
- Initiative-taking approach
- Knowledge of Treasury Service & Commercial Bank Products and Operations will be an added advantage
- Ability to grasp and learn new products which are currently not in scope

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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