Officer - Ao&cs Gau Drive

6 days ago

Guwahati Assam, India InterGlobe Aviation (IndiGo) Full time

**Job Posting Start Date**:3 Jun 2024

**Location**: Guwahati, AS, IN

**Company**:InterGlobe Aviation Ltd

**JOB DESCRIPTION**

**Officer - AO&CS in the role of Customer Service**

**(OUText - Customer Service)**

**Job purpose**:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

**Key responsibilities and accountabilities**:
Assist customers through all procedures related to arrivals & departures in the following activities.

**Reservations & ticketing**:

- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.

**Departures**
- Attend the pre - flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.

**Arrivals**
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.

**Post flight departure**
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time

**“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”**JOB DESCRIPTION**

**Officer - AO&CS in the role of Ramp**

**(OUText - Ramp)**

**Responsibilities**:

- Confirm the ETA of the flight from OCC or System (Navitaire).
- Take the bay no. from Apron and convey it to all the stations on R.T.
- Ensure that you are at the bay D-20 mins with all the equipments required.
- Note down the Touch down and Chocks and convey it on R.T.
- Allign the ramp properly.
- Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
- Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
- Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
- After departure make sure that all the equipments are sent back to the transport yard.
- Fill the ramp filling.
- During the flight ensure everyone is smooth, safe and flight is on time.

Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.**JOB DESCRIPTION**

**Officer - AO&CS in the role of Catering**

**(OUText - Catering)**

**Job purpose**:
To carry out safe, secure and on time operations in accordance with the ground operations of catering and achieve profitability through controls and measurements

**Key responsibilities and accountabilities**:

- Work closely with various employees of other departments in the same organization.
- Implement innovative strategies for Operational efficiency, cost control & minimize wastage of food and beverages.
- Monitor the performance of Catering Unit assigned to ensure efficiency in operations and meeting the desired targets.
- Maintain Log books and various other reports viz: books of account. Menu planning, indenting and purchasing, Uplifts and Off Loads.
- Build and maintain relations with the Catering Unit.
- Implement marketing plans made by the organization for augmenting the business volume by enhancing brand visibility and implementing business plans/strategies for maximizing profitability & revenue generation.
- Achieve increased sales and maximizing profit in assigned territory.
- Interact with the Crew / Ground Staff to gather feedback regarding the products / utilities provided.
- Progress study of various agendas like, Food Cost Charts, Cyclic Menus, Breakage Reports, etc
- Responsible for weekly / monthly stock taking / handovers / store keeping

“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives”**Officer - AO&CS in the role of Cabin Appearance**

**(OUText - Cabin Appearance)**
- The position is responsible for cabin grooming of the base as well as transit flights.
- It would require a coordination with the internal departments and out sourced cleaning Agency.
- The cabin grooming tasks to be carried out by personal supervision.
- To ensure that the cabin grooming is maintained as per IndiGo standards.
- To ensure that the Agency responsible to carry out the cabin grooming adheres to company SOPs.
- To keep, maintain, update the records of activities/attendance of the outsourced agency.
- All reports related to cabin grooming are maintained and sent to the reporting manager and all concerned.
- To ensure on time completion of the job.

“Be aware of and comply with his/her safety responsibilities and accountabilities as lai

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