Cash and Trade Proc Analyst2

3 weeks ago

Chennai, India Citi Full time

Experience 7 - 11 years
- Night Shift only

The Payments Processing Operator undertakes the complete and accurate capturing of payment transaction, and all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines.

Authenticate client instructions by confirming validate authorized signatory.
Record validations actions on the online product processor.
Ensure compliance with all internal policies and procedures and Regulatory requirements.
- Provide Back-up support to Jersey City and India as daily volumes dictate.
- Ensure priority transactions are processed within standard timeframes.
- Gather and track activity volumes for MIS reporting.
- Investigate and resolve inquiries related to processing.
- Support O&T Ops Transformation initiative to reduce manual touch points by challenging the status quo
- To perform Payment & Investigation activities pertaining to Funds Transfer raised by customers/other banks/stakeholders in accordance with defined service standards
- Knowledge of investment operation & Account opening - KYC
- To provide levels of service that exceeds their expectations.
- To handle customers (internal / external) and queries of customers & Service team with care and as per the prescribed standards in place.
- To take decisions on exception handling to the extent of authorities delegated.
- To complete / resolve inquiries correctly the "first time" to avoid unnecessary repetitions.
- To create, verify, authorize payment messages.

**Education**:

- Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Operations - Transaction Services
- **Job Family**:
Cash Management
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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