IT Administrator

3 weeks ago

Remote, India Ready2Hire Recruitment Consultant Full time

**Position: IT Administrator**

**Experience: 3-5 Yrs**

**Budget : 4-6 LPA (Slightly negotiable)**

**Location: Remote**

**NP: Immediate -15 days**

**IT Administrator**:
KEY RESPONSIBILITIES:

- Provide excellent customer support services to all staff. End-to-end ownership of staff IT issues, including troubleshooting, diagnosing, resolving, and documenting each
- Triage incoming IT requests and resolve or assign them to proper team members
- Resolve problems in alignment with established service level goals (SLAs) and SOPs
- Assist in maintaining an inventory of staff hardware and software
- Produce concise and detailed technical documentation, including updating existing documentation to ensure accuracy
- Image, setup, and deploy new computers via JAMF
- Provide remote help desk / IT administration support
- Training CS staff on various software, hardware, and enterprise systems
- Resolve issues requiring quick and clear communications
- Assist in the shipping & receiving of IT products
- Assist users with software programs and adjusting settings on existing platforms QUALIFICATIONS:

- 1+ years of experience in an IT Support or Help Desk environment
- 1+ years of experience servicing various Apple Mac laptops
- Some experience supporting IT systems and platforms in a Software as a Service (SaaS) environment supporting staff and their endpoints in a diverse and remote
- Start-up experience a plus
- A positive and "Work to Win" attitude
- Assist with onboarding and offboarding of Client’s staff
- Commitment to staying current on technology and best practices
- Comfortable with written and verbal communication
- Ability to work with deadlines
- Knowledge of Mac OS and the Apple
- Some experience with the Google Workplace environment is a plus
- Knowledge of Zendesk ITSM tool a plus
- Experience with JAMF a plus
- Ability to set up, troubleshoot, and administrate a wide variety of
- Excited about technology and its impact, keeping abreast of industry trends, and learning and adapting skill set quickly and accordingly
- Demonstrate a reliable and methodical approach to troubleshooting complex and complicated issues
- Excellent interpersonal and customer service skills, including solid voice, chat, and written communications
- Strong organizational and time management skills with exceptional attention to detail
- Experience, comfort, and/or adaptability in a fast-paced entrepreneurial environment
- Ability to work well in a team environment with a professional and positive attitude
- Demonstrate sound judgment, maturity, and the ability to handle sensitive and confidential information with discretion.
- Commitment to diversity and

**Salary**: ₹400,000.00 - ₹700,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Day shift

Ability to commute/relocate:

- Remote: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- SLA and SOPS: 4 years (preferred)
- help desk / IT administration support: 4 years (preferred)
- IT Support or Help Desk environment: 1 year (preferred)
- Start-up exp: 1 year (preferred)
- Zendesk ITSM: 4 years (preferred)

**Speak with the employer**
+91 9924149137

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