Tele Calling Executive

6 months ago


Jayanagar Bengaluru Karnataka, India Accrefin Full time

**Telecaller Position at Accrefin**

As a Telecaller with Accrefin, you are the first point of contact for our customers, providing detailed product information and outstanding customer support. In this versatile role, you will handle both inbound and outbound calls, actively engaging with customers to understand their needs and resolve their queries. Your efforts will directly enhance customer satisfaction and contribute to our company’s success.

**Responsibilities**:

- Handle both inbound and outbound calls to assist customers with inquiries, resolve issues, and promote products.
- Achieve daily call targets to maintain high service levels.
- Adhere strictly to call scripts and comply with company policies during interactions.
- Accurately document all interactions and ensure timely follow-up on pending issues.
- Actively contribute to team efforts to exceed service and sales goals.

**Requirements**:

- High school diploma is mandatory; additional certification or higher education is preferred.
- Proven experience in a call center environment, ideally within banking or financial sectors.
- Exceptional communication and interpersonal skills, with advanced proficiency in English; additional fluency in Hindi and Kannada is advantageous.
- Strong computer literacy, particularly in Microsoft Office (Excel, Word) and Google Workspace (Sheets, Docs).

**Additional Requirements**:

- Age: 23 years or older.
- Open to applicants of all genders.
- Prior experience in banks or similar financial institutions is highly desirable.

**Benefits**:

- Competitive base salary with higher-than-average performance incentives.
- Comprehensive health benefits.
- An inclusive and supportive work environment that values diversity and personal growth.

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Commuter assistance

Day range:

- Monday to Friday

Shift:

- Day shift

Supplemental pay types:

- Bonus pay
- Commission pay
- Performance bonus

Travel requirement:

- No travel

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9972480689



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