Customer Care Executive

3 weeks ago

Jaipur Rajasthan, India Entity Digital Sports Pvt. Ltd. Full time

**Job Summary**:
**Responsibilities**:

- **Customer Interaction**:

- Provide accurate information about products, services, and company policies.
- **Issue Resolution**:

- Investigate and resolve customer issues, complaints, or concerns with empathy and professionalism.
- Escalate complex issues to the appropriate department for resolution.
- **Customer Support**:

- Assist customers in navigating our products/services and troubleshoot any technical or operational challenges.
- Guide customers through the order process and provide post-sales support.
- **Documentation**:

- Maintain accurate and detailed records of customer interactions, transactions, and inquiries.
- Generate reports on common customer issues and feedback to improve products or services.
- **Product Knowledge**:

- Stay updated on product/service features and enhancements to provide accurate information to customers.
- Collaborate with the product or technical teams to continuously enhance product knowledge.
- **Feedback Collection**:

- Collect and document customer feedback to identify areas for improvement and convey insights to relevant departments.
- **Cross-functional Collaboration**:

- Collaborate with other departments, such as sales, marketing, and technical support, to ensure a unified and positive customer experience.

**Requirements**:

- **Communication Skills**:

- Excellent verbal and written communication skills in [relevant languages].
- Ability to convey complex information in a clear and understandable manner.
- **Customer Focus**:

- Strong customer-centric approach with a passion for delivering exceptional service.
- Patience and ability to handle challenging situations with professionalism.
- **Problem-Solving**:

- Proven problem-solving skills with the ability to think on your feet and find effective solutions.
- **Empathy**:

- Ability to understand and empathize with customer concerns and provide reassurance.
- **Multitasking**:

- Efficiently manage multiple customer interactions while maintaining attention to detail.

**Education and Experience**:

- Bachelor’s degree in or equivalent work experience.
- Previous experience in a customer service or support role is preferred.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Ability to Commute:

- Jaipur, Jaipur, Rajasthan (required)

Ability to Relocate:

- Jaipur, Jaipur, Rajasthan: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 7852091776

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