Training & Quality Assurance

1 month ago

Navi Mumbai, India Skillventory Full time

**Training **&** Quality Assurance**:

- From 6 to 11 year(s) of experience
- ₹ Not Disclosed by Recruiter
- Navi Mumbaior

**Roles and Responsibilities**

Create exceptional training and quality assessment programs for our Collections &
- Sales team (Call Center & Field).
- Single point of contact for all training and quality interventions /communications
- with the Business/Operations Teams
- Evaluate the effectiveness of T & D interventions, evaluate trainer effectiveness,
- and take corrective actions.
- Provide crisp and specific feedback to Front Line Recruitment Teams on the quality
- of new hires
- Design and develop training content and processes (need identification to feedback
- and follow-through) in consultation with the business & operations teams
- Review performance with stakeholders to deliver as per process expectations
- Creating and publishing dashboards on performance to all stakeholders
- Provide quality floor support, feedback, refresher, and corrective training
- Groom and develop talent pipeline in-house
- Identify issues and challenges, lead/facilitate improvement projects, measure and
- validate project results, and facilitate the successful implementation of all facets of
- process improvements or changes identified
- Complaint Management**CRITICAL SKILLS REQUIRED**:
Expertise in Coaching and developing people
- Excellent spoken and written communication skills
- Presentation skills
- Managing change
- Emotional intelligence
- Excellent analytical, problem-solving, decision-making and project management
- skills
- Proven ability to lead and motivate a service-oriented team in a fast-paced
- environment
- Excellent analytical, problem-solving, decision-making & project management skills
- Ability to handle stressful situations
- Willingness to work in a 24 x 7 environment- Six Sigma knowledge will be a plus- Role:_Acquisition Manager
- Salary:_ Not Disclosed by Recruiter
- Industry:_NBFC
- Department:_BFSI, Investments & Trading
- Role Category:_Banking Operations
- Employment Type:_Full Time, Permanent
- Key Skills- TrainingEducation
- UG:_Any Graduate

**Company Profile**:
SKILLVENTORY
- RPO-
- Contact Company:_SKILLVENTORY
- Telephone:_
+91-XXXXXXXXXX

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