Collections Representative

3 months ago

Anand, India ULTRA STONE IMPEX PVT LTD Full time

Title: Collections Representative (CSR)

Location: Second Floor Kautilya Complex, Near Tirupati Petrol Pump, Karmasad, Anand, Gujarat - 388120

Company:
**Salary**: 15000 - 20,000

Shift: Mon to Fri: 5:30pm - 2:30am
Saturday: 6:30pm - 10:30pm

**Job Description**:
We are seeking a motivated and customer-focused individual to join our team as a Collections Customer Service Representative (CSR). In this role, you will be responsible for managing communication with customers who have overdue payments or outstanding debts.

**Responsibilities**:
2. Negotiate payment plans and provide assistance to customers in resolving outstanding debts.

3. Respond to customer inquiries and provide information regarding payment options, account balances, and other related queries.

4. Update customer account information accurately and maintain detailed records of interactions.

5. Follow-up with customers to ensure payment arrangements are met and resolve any issues or concerns that may arise.

6. Collaborate with internal teams to address customer inquiries or escalate issues as needed.

7. Adhere to company policies and procedures, as well as regulatory requirements and compliance standards.

8. Meet performance targets and goals set by the company.

**Requirements**:
1. Previous experience in customer service, preferably in a collections or debt recovery environment.

2. Excellent communication and interpersonal skills, with the ability to effectively negotiate and resolve conflicts.

3. Strong problem-solving skills and attention to detail.

4. Ability to work independently and as part of a team in a fast-paced environment.

5. Proficiency in using computer systems and collection software.

6. High school diploma or equivalent; additional education or certification in customer service or related field is preferred.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Night shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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